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Senior Technology Delivery Architect

4 months ago

Singapore Singtel Full time

Senior Technology Delivery Architect:

Date:01-Mar-2023

Location:
Singapore, Singapore

Company:
Singtel Group


At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it's like to be with an Employer of Choice*. Together, let's create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

To provide expert technical support and guidance to Core Infrastructure and customer solutions for enterprise customers. To assist and lead complex design reviews & implementation of SDN, NFV, IPVPN network solution across Juniper, Cisco, Versa, Velocloud and Fortinet

Responsibilities:

  • Continue to drive technical service improvements post major incidents &outages by liaising with the Major Incident teams, Problem management team as well as product & Engineering teams.
  • Support the customer front ending teams like CSC, Service Management & GAMs within the region for any chronic technical issues and support with a robust action plan to be driven either through Singtel operations, other line of business or any external or internal agency.
  • Run network audits in order of "preference & requirement" for the key customers in region based on historical issues and/or on back of incidents to improve services and ensure repetitive issues are avoided.
  • To drive and provide all support for 3rd level technical troubleshooting and if required to also engage with the partner s like Cisco, Juniper, Fortinet, ADVA, Dell to name a few.
  • Major incident and problem management ensuring technical leadership for support teams during major service disruptions affecting customers in the region and provide guidance where appropriate for service restoration.
  • Oversee the change management process relating to critical network / infrastructure changes and instigate backup plans for customers if required.
  • Have technical skills of 3rd line and above capability to resolve complex faults, & support complex provide & change issues, on a 24/7 basis (where required)
  • Oversee the change management process relating to critical network / infrastructure changes and instigate backup plans for customers if required.

Requirements:

  • Expert Level Qualification in at least one of the following vendors Cisco, Juniper, VMware, Example qualifications include CCIE (Cisco Certified Internetwork Expert) / JNCIE-SP
  • Degree level or equivalent ICT, IT Security, Computing, Telecoms experience
  • Good understanding and experience of deploying NFV Management and Orchestration (MANO) software stack, OpenStack, and Open Network Automation Platform (ONAP).
  • Service Management qualification, ITIL Foundation essential, ITIL Intermediate preferred.
  • Intermediate / Advanced Professional qualification on transmission related products like Ericsson, Nortel, Ciena equipments.
  • Understanding of and experience with service level agreements
  • Experience with performing and coordinating Root Cause Analysis and trend analysis
  • Strong interpersonal skills, including strong verbal, written communication skills and excellent listening skills are required.
  • Working experience or general knowledge of the ITIL framework
  • Problemsolving skills with an emphasis on resolution of complex technical problems
  • Demonstrated ability to quickly understand complex systems
  • Ability to work on many tasks simultaneously in a highpressure environment
  • Strong interpersonal skills, including strong verbal, written communication skills and excellent listening skills
  • Ability to interact with individuals on all organizational levels
  • Strong organization skills
  • Possess good project management and communication skills.
  • A selfstarter with the ability to work independently, as well as in a team.
  • Strong focus on customer satisfaction, high initiative levels, team player