![Louis Vuitton Malletier](https://media.trabajo.org/img/noimg.jpg)
E-retail & Client Solutions Is Manager
2 weeks ago
Position:
Key Roles and Responsibilities
- Focus on omnichannel processes that aim at creating a unified and seamless experience for our clients regardless of their touchpoint with the Brand.
- Play a vital role in digital operations of South Asian markets based in the Louis Vuitton zone office in Singapore.
eRetail, CRM and Client projects and support
This consists of two main activities:
- Projects: Deploy new solutions and enhance existing solutions for South Asia markets.
- Support: Interact with support organizations to ensure respect of SLA on incident resolution, periodic reviews, KPI reporting.
- Act as main entry point for business departments in countries and for the corporate teams on digital and omnichannel topics.
- Lead regular business reviews with stakeholders on existing projects, execute business initiatives and campaigns as well as service on support and incidents.
- Maintain relationship with local actors (3PL, Payments, etc.) in various countries: service monitoring & evaluation, evolution roadmap, etc.
- Interact with Asia Pacific regional office and the corporate head office in Paris.
Profile:
- 5+ years of experience in IS related field linked to such as Digital / Ecommerce / CRM User Experience / Mobile App / Omnichannel / Payment projects and support.
- Project management experience in an international and multinational corporation context.
- Extensive experience in business analysis, consultancy and documentation of business processes.
- Good command in English. Any other Asian languages and French is a plus.
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