Senior Manager, Account Management
2 weeks ago
Tasks
- Based out of Singapore, you will be responsible for the development and expansion of Strategic Accounts Management and Regional Account Management as well as Sales Enablement for TÜV SÜD in ASMEA in close partnership with all regional management heads. In this position, you will report to the VP ASMEA
- Take charge of, lead, and manage assigned accounts in the ASMEA region.
- Develop and execute strategic account plans to achieve revenue targets and maximize client satisfaction.
- Collaborate with crossfunctional teams and regional management, including Sales, Marketing, and Operations, to deliver customized solutions that meet client needs.
- Act as the primary point of contact for key clients, addressing inquiries, resolving issues, and ensuring timely responses to client requests.
- Contribute to strategic decisions and budget development, and interface with various Business Heads to collectively resolve sales operational issues.
- Close partnership with global, and regional business leaders to understand market needs, trends, and segmentations as well as competitive advantages and gaps across a diverse range of markets, services, and products.
- Support VP and regional management in the selection of Key Account Managers and Sales Specialists
- Work with key regional management to adopt valuebased selling and propositions across the organization.
- Drive sales force excellence through initiatives such as design and development of global sales competencies, field sales training as well as global sales metrics to optimize individual, team, and organizational effectiveness.
- Optimize the technological interface with internal ERP and corporate systems to allow seamless transfer of data across various touch points to support accurate sales activities and customer engagement initiatives.
- Develop and maintain strong relationships with key clients, understanding their business objectives and requirements. Proactively identify opportunities for crossselling (dooropening, leadsharing, bundling) and upselling.
- Prepare and moderate regular account reviews to clients, highlighting achievements, challenges, and opportunities for improvement.
- Ensure compliance with company policies, procedures, and ethical standards in all client interactions and business activities.
Qualifications
- Minimum a degree with at least 10 years of sales experience in B2B environment preferably gained in an international organization in Service business.
- Excellent communication/presentation skills and ability to build relationships.
- Strong capabilities in Key Account Management.
- Capability to lead and coach a sales team ensure business objectives are met in a timely manner.
- Strategic thinking with strong clarity of thoughts and the ability to articulate and present information in a clear fashion for practical implementation.
- Knowledge of MS Word, Excel, and PowerPoint
- Customer serviceoriented; Selfstarter with a positive outlook and motivated attitude
- Familiarity with ASMEA culture, markets, and customer base.
- Ability to travel within ASMEA.
- Organizational and time management skills
- Enthusiastic and passionate
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