Contact Business Operation Supervisor
2 weeks ago
Responsibilities:
Investigate applications received through Ticket Offices/CROs, AVM+, Online and CRCAuthorize refund for all Claims before collection dateInvestigate cases pertaining to refund matters received from CCD and OperatorsInform customers in cases of invalid claim/difference in claim amount before the collection date.Investigate refund disagreements raised by customersAttend to enquiries from NETS/Ezlink pertaining to revaluation of Cepas cards.Attend to operators request for reports and enquiries on claims/cardsEnsure that DRs are processed accordingly (cheque refund)Supervision of Operations Clerk: Supervise all job functions performed by OC, Refund,Ensure that assign tasks are carried out according to prescribed procedures and completed on timeMonitor staff performance and provide guidance where necessaryRequirements:
Good in numbers, preferably has number based experience (i.e. Accounts receivable experience)Confident to do callbacks in case need to call customers and explain why claims are rejected-
Contact Business Operation Supervisor
2 months ago
Singapur, Singapore TransitLink Full timeResponsibilities:Investigate applications received through Ticket Offices/CROs, AVM+, Online and CRCAuthorize refund for all Claims before collection dateInvestigate cases pertaining to refund matters received from CCD and OperatorsInform customers in cases of invalid claim/difference in claim amount before the collection date.Investigate refund...
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Operations Supervisor
2 weeks ago
Singapur, Singapore AGMS INTEGRATED PTE. LTD. Full timeRoles & Responsibilities- Seeking an operations supervisor to effectively manage a team, coordinate schedules, and handle logistics. - Responsible for conducting daily site inspections, interfacing with clients for feedback, and ensuring quality service delivery.- Must possess expertise in cleaning and landscaping, with the ability to provide training and...
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Operations Supervisor
4 weeks ago
Singapur, Singapore GLOBAL RECRUITMENT CONSULTANCY PTE. LTD. Full timeRoles & Responsibilities Oversee efficiency of operational processes ensure the operations are in good, safe and proper manners. Analyze business requirements and customer needs Research methods to improve operations and reduce costs Monitor and report on jobsite performance Supervise and train employees Provide administrative support (e.g. updating...
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Operations Supervisor
4 weeks ago
Singapur, Singapore AGMS INTEGRATED PTE. LTD. Full timeRoles & ResponsibilitiesLooking for ops supervisor to oversee a group team sector , prepare schedule and logistic for the team. Conduct daily inspection to job sites and meet up with the service buyer for feedbacks. Need to be knowlegeable on cleaning and landscape works , to conduct training and tool box meeting to the respective site deployed. Tell...
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Customer Contact Executive
2 weeks ago
Singapur, Singapore Singapore Airlines Full timeJob Description The successful candidate will part of the Customer Contact Services Department (CCSD), Customer Services & Operations (CSO) Division. He/She will be responsible for ensuring key contact center metrics and objectives are met, sustained and evaluated as necessary to continually improve contact center productivity and performance. This position...
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Customer Contact Executive
1 week ago
Singapur, Singapore Singapore Airlines Full timeJob Description The successful candidate will part of the Customer Contact Services Department (CCSD), Customer Services & Operations (CSO) Division. He/She will be responsible for ensuring key contact center metrics and objectives are met, sustained and evaluated as necessary to continually improve contact center productivity and performance. This position...
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Transformation lead
4 weeks ago
Singapur, Singapore 15573 CITIBANK SINGAPORE LTD Full timeThe Transformation Lead provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...
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Transformation lead
4 weeks ago
Singapur, Singapore 15573 CITIBANK SINGAPORE LTD Full timeThe Transformation Lead provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...
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Assistant VP, System Project
3 months ago
Singapur, Singapore United Overseas Bank Full timeAssistant VP, System Project (Contact Center Systems), Group Contact Centre (PROCO) Posting Date: 27-May-2023 Location: Singapore, SG Company: United Overseas Bank Limited About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in...
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Assistant VP, System Project
4 weeks ago
Singapur, Singapore United Overseas Bank Full timeAssistant VP, System Project (Contact Center Systems), Group Contact Centre (PROCO) Posting Date: 27-May-2023 Location: Singapore, SG Company: United Overseas Bank Limited About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in...
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Head of Contact Center
1 month ago
Singapur, Singapore Dyson Full timeAbout the Role We are seeking an experienced Head of Contact Centre and Repairs to join our team. In this role, you will be responsible for defining, developing and driving the transformation of global customer service and repairs operations. Your expertise will play a critical role in ensuring the regional service team adapts to the global strategy,...
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Head of Contact Center
4 weeks ago
Singapur, Singapore Dyson Full timeAbout the Role We are seeking an experienced Head of Contact Centre and Repairs to join our team. In this role, you will be responsible for defining, developing and driving the transformation of global customer service and repairs operations. Your expertise will play a critical role in ensuring the regional service team adapts to the global strategy,...
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Quality Operations Supervisor
4 weeks ago
Singapur, Singapore Takeda Full timeDescription Job Title: Quality Operations Supervisor Location: Woodlands, Singapore About the role: This position is required to lead the Quality Operations team in providing quality oversight to the manufacturing team to ensure GMP compliance at Takeda Singapore. How you will contribute Quality Systems Representative o Lead a team of QO...
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Head of Contact Center
2 weeks ago
Singapur, Singapore Dyson GmbH Full timeAbout Us Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast, we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. Research, Design and Development is...
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Head of Contact Center
2 weeks ago
Singapur, Singapore Dyson GmbH Full timeAbout Us Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast, we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. Research, Design and Development is...
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Store Supervisor
2 weeks ago
Singapur, Singapore RECRUITPEDIA PTE. LTD. Full timeRoles & ResponsibilitiesJoin a top player in the footwear industry! They are on the lookout for a proactive Store Supervisor to join their dynamic Sales team and take on a key role in driving their business forward. Roles and Responsibilities:Manage daily store operations efficiently Inspire and guide the sales team to achieve store targets and personal...
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L1 Chat Supervisor
2 months ago
Singapur, Singapore Shopee Full timeL1 Chat Supervisor - Customer Operations (Solo) DepartmentOperationsLevelExperienced (Team Lead)LocationIndonesia - Solo The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational...
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L1 Chat Supervisor
4 weeks ago
Singapur, Singapore Shopee Full timeL1 Chat Supervisor - Customer Operations (Solo) DepartmentOperationsLevelExperienced (Team Lead)LocationIndonesia - Solo The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational...
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Supervisor
2 months ago
Singapur, Singapore Call Lade Enterprises Full timeSupervisor We are looking for team leaders to supervise our operations departments such as Prime Mover, Reefer, Lashing and IGH. Apply now if you have the relevant work experience and aptitude with people management and Microsoft office skills. Job Description Supervise and manage day-to-day activities to meet the schedule, quality, and safety...
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Supervisor
4 weeks ago
Singapur, Singapore Call Lade Enterprises Full timeSupervisor We are looking for team leaders to supervise our operations departments such as Prime Mover, Reefer, Lashing and IGH. Apply now if you have the relevant work experience and aptitude with people management and Microsoft office skills. Job Description Supervise and manage day-to-day activities to meet the schedule, quality, and safety...