Area Supervisor

2 weeks ago


Singapore pet lovers centre Full time
As an Area Supervisor, you will help create excitement about the products that the Company
- carries, providing the right solutions and getting products into the hands of the Company's valued
- customers.

  • Being part of the retail team, you must understand the business objectives and the importance of having the ability to deliver a company customer service & shopping experience that is a cut above the rest.

Your roles & responsibilities include:

  • Manage the daytoday business operations of a cluster of retail stores
  • Supervise Store In-Charge to ensure smooth business operations at the retail stores
  • Ensure daily and timely bankingin of sales proceeds
  • Ensure store security devices are in good working order
  • Ensure staff are trained in all aspects of product, sales and customer service
  • Ensure workplace safety for customers, staff and pets
  • Ensure that all small animals in the store are well taken care of and in compliance with AVA guidelines
  • Ensure that stocks are replenished leaving no shelves empty
  • Ensure proper housekeeping is done to create a pleasant shopping experience / store ambience
  • Ensure the deployment of manpower is carefully and properly administered
  • Ensure store readiness in preparation for store audit and mystery shopper audit
  • Manage and administer store / facilities repair work / store renovation work
  • Manage adhoc / periodic stocktake and/or stockcount exercise when required
  • Perform store visits and conduct daily linecheck to ensure consistency of our corporate branding and store image
  • Responsible for hitting sales target / KPIs in line with business objectives
  • Responsible for visual merchandising and inventory management
  • Responsible for customer satisfaction and service recovery
  • Monitor and review staff's work objectives or goals and his or her overall contribution to the organization
  • Keep abreast of product knowledge through continuous learning
  • Accountable for cash shortage, stock losses and stock variances
  • Adhere to all the retail SOP, company's policies, processes and procedures
  • Handle and resolve staff issues / grievances
  • Plan staff duty roster
  • Handle and administer staff time management system
  • Any other duties / tasks / projects as assigned
  • Job Functions:
  • Retail HQ
  • Job Type:
  • Permanent
  • Location:
  • Singapore

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