Customer Service Officer

2 weeks ago


Singapore igus Singapore Pte Ltd Full time

Role Overview:

  • To serve and support our local and regional customers/ dealers/agents/partners from order entry right through to payment collection.
  • Answer calls professionally to provide information about products and services, take/cancel orders or obtain details of complaint.
  • Be proactive in processing customer orders to completion.
  • Respond to customer progress enquiries /complaints and provide appropriate solutions and alternatives within expected time scale.
  • Keep records of customer interactions and transactions, recording details of inquiries pertaining to orders, complaints and comments as well as actions taken.
  • Refer unresolved customer grievances or special requests to designated departments for further investigations.
  • When appropriate, inform customers of igus products and services and refer business to appropriate department.
  • Build sustainable relationship and trust with customer accounts through open and interactive communication.
  • Work closely with warehouse in accordance with laid down procedures to ensure that customer orders are dispatched accurately and on time

Dimension:

  • This role will act as frontline interface with customers/dealers/agents/partners within the assigned territory, in ASEAN.
  • It is responsible for all customeroriented services ensuring excellent service standards to maintain high customer satisfaction.
  • Network with various departments and groups within the regional and head office that are involved in customer support and order fulfilment.

Requirements:

  • At least 1 year of working experience in relevant field.
  • Minimum "A" Level or Diploma in any discipline.
  • Excellent communication (written and oral) and interpersonal skills enabling one to deal with internal and external customer support professionally.
  • Problem solving skills needed to be able to quickly provide solutions and resolve customer complaints and other issues that may arise from time to time.
  • Possess excellent telephone etiquette, a good listener and attentive to details.
  • Ability to multitask and perform well in a fast paced environment with a high degree of accuracy.
  • Highly motivated individual.
  • Open minded and enthusiastic towards excellence.
  • Ability to effectively work with a team.
  • Good computer literacy (MS Word, Excel, ERP etc)
Interested individuals please write in with your latest resume in MS Word (with a recent photo attached)

Address :
igus Singapore Pte Ltd

84 Genting Lane

06-03 Axxel Innovation Centre

Singapore 349584

Contact person :
Ms. Arevalo Sol Adayo

Phone number :
: ext 877

All information received will be kept in strict confidentially and only for employment purpose.

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