Club/studio Manager

2 weeks ago

Singapore Just Jym Full time

This role is ultimately accountable for every aspect of the business from people, customer service, delivering classes, marketing, operations and finance.

You will have excellent communication and organisational skills, and the ability to manage your time effectively to make sure both the studio and its teams get what they need to operate smoothly.

A week in the life of a Studio Manager will be a mixture of class shifts with admin days. You will be leading the team and reviewing staff and business operations to ensure everything runs effectively and efficiently.

As Manager, you are able to adapt and respond quickly by making choices that build the highest performing work environment.

You continually provide coaching, feedback and follow through to drive morale, engagement, happiness, knowledge, confidence and skill set.

Admin days give you time to focus on people (culture, recruitment, HR, training & development), driving community spirit and customer service, purchasing and ordering products, assessing business operations and reporting to drive studio profitability.

Above everything, your leadership style cultivates a positive team environment that is grounded in the company's core values and accelerates people's performance.


Key Responsibilities:

Studio Operations

  • Oversee daily studio operations including people, service and facilities.
  • Manage staff scheduling to ensure studios run smoothly and efficiently.
  • Conduct regular studio walkthroughs and inspections to ensure facilities are maintained to a high level and studios remain compliant with H&S regulations.
  • Oversee the daily checklists and maintenance logs completed by staff to ensure maintenance issues are escalated correctly and resolved quickly.
  • Be responsible for managing stock levels, and stock ordering.
  • Manage and drive studio performance by analysing studio weekly analytics, working towards budgets/KPI targets set.
  • You are responsible for setting up the day by opening or closing the studio and delegating roles and responsibilities.
  • You understand how to balance a todo list with what's urgent and important so that the business demands are maintained as per company expectations and the employee and customer service is unparalleled.
Team Leadership

  • Hire, train and nurture a strong team.
  • Continually provide coaching, feedback and follow through to drive morale, engagement, happiness, knowledge, confidence and skill set.
  • Provide effective team/performance management by holding regular staff check ins, team meetings and assessments.
  • Support on recruitment and provide onboarding and training for new employees.
  • Build creative team initiatives to ensure strong brand engagement from employees.
  • Work closely with the Top Management to ensure we retain talent and focus of progression and upskilling individuals within the company.
Community Marketing

  • Build strong relationships with the local community to drive new business into the studios as well as working on offering our community exclusive benefits.
  • Work closely with the internal marketing team coming up with ideas to better promote the studio/offerings.
  • Manage and drive studio performance by analysing studio weekly analytics, working towards budgets/KPI targets set to focus on areas of the business where you can drive revenue/retention.
  • Lead by example and and remain a brand ambassador within studio and the external community.

Requirements:

  • Brand Ambassador, exhibiting enthusiasm for the role and brand.
  • 2+ years of proven ability leading people in a management role.
  • Has proven experience managing operations.
  • Excellent communication skills.
  • Ability to multitask within a fast pace setting.
  • Strong customer service skills.
  • Friendly, readiness to go above and beyond to provide a positive customer experience.
  • You will need to be flexible with your schedule. Working hours will be based on business needs but can start as early as 6:00 am and run as late as 9:30 pm.
  • Reliable and punctual.

Benefits:

  • From SGD3,200
  • SGD4,500 basic pay plus commission per month depending on experience.
  • Quarterly KPI commission scheme
  • Free unlimited Just Jym classes
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health and fitness environment, we want to hear from you

We regret that only shortlisted applicants will be notified.

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