![BANKING COMPUTER SERVICES PRIVATE LIMITED](https://media.trabajo.org/img/noimg.jpg)
Executive (Certificate Authority)
4 weeks ago
Position Overview
The role will be hired under one of the entity in NETS - Banking Computer Services. This incumbent will be responsible for providing support to the Team Leads in delivering the division's strategies and objectives.
Key Responsibilities
This Executive role will be the first line of defense on all BAUs.
This role includes the following:
- Management of helpdesk
- Plan and arrange appointments for subscribers (a party to an agreement with BCS for the provision of certificate services)
- Provide training to staff
- Maintain records of subscribers
- Prepare and send notifications to subscribers
- Maintain and replenish daily stock control within job area
- Prepare reports for billing to subscribers
- Assist to onboard new subscribers
- Ensure established procedures and controls are adhered to
- Perform selfassessment of processes
- Assist to implement controls, governance processes
- Enhance and update procedures
- Ensure timely followup and closure of any issues reported
- Ensure that the website is timely updated
- Participate in User Acceptance Tests
- Participate in projects and enhancement of processes
Requirements:
- Diploma holder with basic written and verbal communication skills
- Team player with good customer service and project handling skills
- Good analytical and problem solving skills
- Proactive with a good sense of initiative
- Professional with high regards for confidentiality and integrity of all confidential information
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