Policy Enforcement Operations Manager Apac Lead

2 weeks ago

Singapore Spotify Full time

Global Affairs- Trust & Safety- We are seeking an outstanding Operations Manager to lead policy enforcement in our growing Trust & Safety(T&S) team in Singapore.

As an Operations Manager, you are responsible for the refinement of our policy operations function to help ensure Spotify is a safe and positive experience for everyone.

You will build and lead a team of support specialists to solve internal and external inquiries, including crisis management and high tier critical issues.

You will work cross functionally to help build strategy for driving content moderation at scale, especially for APAC markets. You are a great leader and a problem solver who excels in a fast-paced environment. You can create structure in ambiguous spaces, and can influence cross-functional teams to drive solutions.

Location

  • Singapore
Job type

  • Permanent
What You'll Do

  • Lead and build a robust policy enforcement operations team in Singapore to manage a variety of content and related projects for T&S
  • Remove barriers for a team of reviewers by ensuring growth and learning opportunities. You will provide mentorship and coaching
  • Advise and lead highprofile and/or timesensitive escalations. Can lead during a crisis and work creatively with the team and crossfunctional collaborators to resolve issues
  • Define operations strategies and implement scalable processes to ensure successful and consistent policy enforcement globally. This includes crisis responses and investigations into sophisticated issues
  • Drive daily content moderation operations and review workflows to help establish metricsdriven goals and be able to synthesize and present operations progress to T&S
  • Work with global Operations Managers and T&S leadership to build policy enforcement planning for APAC markets and beyond
  • Advise on T&S growth strategy in Singapore and able to build a workplace culture that embodies Spotify values
  • Work with key global crossfunctional stakeholders with competing priorities (product, engineering, legal, etc.) to improve internal issue processes, enforcement workflows and tooling
  • Communicate policy enforcement process, concepts, and updates effectively to Leadership, vendors, and crossfunctional partners across time zones
  • This role may require some weekend or holiday coverage on an oncall basis
Who You Are

  • You will need a minimum of 6+ years of proven experience in content moderation operations, including experience developing strategies, forecasting operations needs using data, and enforcing policies for podcasts, music, video, and/or another other form of usergenerated content
  • Must have experience with people management
  • Experience working with US and EMEA time zones and leadership. Able to understand business needs and translate them into regional goals
  • A deep understanding of online safety trends and global and legal landscapes
  • You are able to demonstrate data/insights to improve operations performance; can facilitate datadriven and informed prioritization across operations
  • Experience handling time critical issues. Able to take solutionsorientated approaches to sophisticated issues, tools, bottlenecks, etc.
  • Proven track record to lead multiple projects simultaneously across timezones. Can facilitate critical conversations with ease and balance challenging priorities
  • Exceptional communication skills; experience representing T&S in any situation and synthesizing sophisticated information for all audiences
  • Excellent program and stakeholder management skills. Able to communicate effectively in a distributed team and understand cultural contexts
  • Great teammate with ability to work autonomously, and lead others
  • Selfstarter, resilient, and passionate about keeping our community safe
Our global benefits

  • Extensive learning opportunities, through our dedicated team, GreenHouse.
  • Flexible share incentives letting you choose how you share in our success.
  • Global parental leave, six months off fully paid for all new parents.
  • All The Feels, our employee assistance program and selfcare hub.
  • Flexible public holidays, swap days off according to your values and beliefs.
Learn about life at Spotify

  • Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forwardthinking So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be pass

  • Head of Policy Enforcement

    2 weeks ago

    Singapore TikTok Full time

    ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive....

  • Policy Enforcement Manager, Youtube

    2 weeks ago

    Singapore YouTube Full time

    Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields. Experience in content policy, antiabuse,...

  • Policy Enforcement Manager, Youtube Trust and Safety

    2 weeks ago

    Singapore YouTube Full time

    Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 4 years of experience in data analytics, cybersecurity, technology research, antiabuse, policy or related fields.Preferred qualifications:...

  • Manager (Enforcement)

    2 weeks ago

    Singapore JTC Corporation Full time

    What the role is To oversee/manage enforcement and compliance related activities for JTC properties.What you will be working on 1. Prepare/manage contracts for outsourced inspection servicesStrategize and coordinate activities for outsourced inspectors for greater operational efficiencyLiaise with other government stakeholders including other enforcement...

  • AR Credit Collections Lead

    1 week ago

    Singapore APAC Page Personnel Full time

    The role involves leading the O2C collections function for the APAC regions, managing a team of 5 collectors, and ensuring effective credit control activities. Responsibilities include resolving client issues, monitoring debtors' ledgers, and maintaining compliance with group policies. Reporting into the O2C Collections Manager for the APAC region. Client...

  • Apac Safety

    2 weeks ago

    Singapore Nutanix Full time

    **_Hungry, Humble, Honest, with Heart- **The OpportunityIn this role you will manage and maintain the safety & security operation programs for offices within the APAC region while providing guidance & support to all levels of the business, while leading the development and execution of global safety and security strategy.Your Role Partner with Americas and...

  • Manager (enforcement)

    3 months ago

    Singapore JTC Corporation Full time

    What the role is:To oversee/manage enforcement and compliance related activities for JTC properties.What you will be working on:1. Prepare/manage contracts for outsourced inspection services 2. Strategize and coordinate activities for outsourced inspectors for greater operational efficiency 3. Liaise with other government stakeholders including other...

  • Manager (enforcement)

    4 weeks ago

    Singapore JTC Corporation Full time

    What the role is:To oversee/manage enforcement and compliance related activities for JTC properties.What you will be working on:1. Prepare/manage contracts for outsourced inspection services 2. Strategize and coordinate activities for outsourced inspectors for greater operational efficiency 3. Liaise with other government stakeholders including other...

  • Manager (enforcement)

    4 weeks ago

    Singapore JTC Corporation Full time

    What the role is:To oversee/manage enforcement and compliance related activities for JTC properties.What you will be working on:1. Prepare/manage contracts for outsourced inspection services 2. Strategize and coordinate activities for outsourced inspectors for greater operational efficiency 3. Liaise with other government stakeholders including other...

  • Regional APAC Manager, US Listed Medical Device

    2 months ago

    Singapore APAC Michael Page Full time

    As the Regional FP&A Manager, you will play a critical role in partnering closely with the Commercial Head of APAC to provide financial insights and strategic support for our sales and services operations. This role requires a seasoned finance professional with extensive experience in both sales and services, coupled with strong analytical skills and...

  • APAC FP&A Manager, US Listed Medical Device

    4 weeks ago

    Singapore APAC Michael Page Full time

    As the Regional FP&A Manager, you will play a critical role in partnering closely with the Commercial Head of APAC to provide financial insights and strategic support for our sales and services operations. This role requires a seasoned finance professional with extensive experience in both sales and services, coupled with strong analytical skills and...

  • Economic Policy Manager, APAC

    2 weeks ago

    Singapore FACEBOOK SINGAPORE PTE. LTD. Full time

    Roles & Responsibilities**Meta** is looking for a forward-thinking individual to join the **Public Policy Strategy** team as **Economic Policy Manager**. Your main task will be to understand and communicate Meta's policies and business priorities to various stakeholders including policymakers, academia, and civil society. You will work closely with...

  • Iam Operations Lead

    2 weeks ago

    Singapore Eames Consulting Full time

    Eames Consulting SingaporePosted 1 hour ago Permanent Up to $130K basic per annum + bonus IAM Operations LeadOur client is a Global MNC and they are currently seeking an APAC IAM Operations Lead to be part of their Singapore officeResponsibilities: Manage daily IT operations for Singapore and Hong Kong Enforce access controls Define and sustain process...

  • Economic Policy Manager, APAC

    4 weeks ago

    Singapore FACEBOOK SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesMeta is seeking a strategic thinker to join our Public Policy Strategy team as Economic Policy Manager. In this role, you will be responsible for understanding Meta’s policies and business priorities, being able to communicate those to policymakers, academia, civil society and other stakeholders. Additionally, you will collaborate...

  • Economic Policy Manager, APAC

    4 weeks ago

    Singapore FACEBOOK SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesMeta is seeking a strategic thinker to join our Public Policy Strategy team as Economic Policy Manager. In this role, you will be responsible for understanding Meta’s policies and business priorities, being able to communicate those to policymakers, academia, civil society and other stakeholders. Additionally, you will collaborate...

  • Policy Manager

    2 weeks ago

    Singapore Salt Recruitment Full time

    Salt is looking for a Privacy Policy Manager for a 12-month contract role.As a contractor, you will be the key point of contact on the APAC Privacy & Data policy team for product advice, responsible for driving and managing the implementation of multiple projects such as regional roundtables, consumer privacy awareness campaigns, side events at international...

  • Apac Compliance Senior Manager

    2 weeks ago

    Singapore Kerry Consulting Full time

    Description:A reputable Global Private Equity Firm is looking for a seasoned Compliance Senior Manager to assist with implementing the Firm's global compliance program and ensure compliance with the relevant regulatory requirements in Asia. This role will be focused on a regional coverage of financial crimes and infrastructural compliance related...

  • Manager (property Enforcement)

    2 months ago

    Singapore JTC Corporation Full time

    What the role is:To oversee/manage enforcement and compliance related activities for JTC properties.What you will be working on:1. Prepare/manage contracts for outsourced inspection services 2. Strategize and coordinate activities for outsourced inspectors for greater operational efficiency 3. Liaise with other government stakeholders including other...

  • Manager (property Enforcement)

    2 weeks ago

    Singapore JTC Corporation Full time

    What the role is:To oversee/manage enforcement and compliance related activities for JTC properties.What you will be working on:1. Prepare/manage contracts for outsourced inspection services 2. Strategize and coordinate activities for outsourced inspectors for greater operational efficiency 3. Liaise with other government stakeholders including other...

  • Messaging Policy Manager, Apac

    2 weeks ago

    Singapore Meta Full time

    Messaging Policy Manager, APAC Responsibilities: Provide strategic policy advice to key business and policy partners for Meta's messaging Apps (Messenger, Instagram and WhatsApp) for continued innovation and growth Monitor and evaluate the impact of legislative, regulatory, and industry proposals Support engagement with policymakers, trade associations,...