Quality Analyst Intern
2 weeks ago
Company Description
The hub of LVMH Fragrances & Cosmetics in Singapore (100 persons - 7 brands: Dior, Guerlain, Make Up Forever, Benefit, Fresh, Givenchy & Kenzo) is supporting the fast moving and growing Cosmetics business of the whole APAC region.
To participate in the refinement of the quality process flow and the development of analytical/ tracking tools to drive quality improvements plan in contributing to customer satisfaction.
Office Location:
Pioneer Turn (Jurong)
Opportunities & Exposure
- Drive process optimization in Claims Management
- Perform UAT (User Acceptance Test) on the evolution/ enhancement of a newly developed online tool
- Enhance communication & marketing of new tool
- Support rollout of tool to new sites within APAC
- Provide training to internal & external teams within APAC
- Identify improvement areas and develop an action plan with the project committee to reduce claims
- Drive improvement in data quality management
- Participate in evidence gathering and root cause determination to secure the quality process in our logistics partner (Bollore) to fulfill customers' expectation
- Perform thorough quality analysis to measure the effectiveness of various quality processes using data and internal auditing tools
- Initiate corrective actions for procedural or process deficiencies
- Develop common tools to facilitate weekly performance tracking/ reporting and followup of KPIs and action plan
Qualifications Requirements**- Able to commit six months of internship
- Analytical skills and good Microsoft Office technical skills (knowledge of SAP or any WMS software is a plus)
- Good interpersonal, communication, and presentation skills
- Strong Project Management and Change Management skills
- Continuous improvementoriented, openminded & Team player
- Customer and result oriented
Additional Information Join us**Be part of the legacy of LVMH Beauty, and join us in shaping the future of beauty and fragrance.
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