Senior Consultant

2 weeks ago


Singapore CARLSYS TECHNOLOGIES PTE. LTD. Full time
Member of Infra-Systems Team to manage Platform Infrastructure services

  • Contribute to Engineering solutions based on Customer's requirements.
  • Must have backup experience with Backup products
  • Rubrik, Avamar & Veeam.
  • Must have storage experience with Storage products
  • HPe( Both SAN & NAS), EMC( Both SAN & NAS).
  • Must have Virtualization experience with Virtualization
  • Hardware Cisco UCS, Vmware, Nutanix.
  • Work with Project team to prepare project scope and troubleshooting of backup jobs on platforms (SQL Server, Windows, VMware, and Linux servers).
  • Perform consultation for new and existing projects related to backup and storage needs
  • Resolve Level 3 support cases on backup infrastructure platform.
  • Escalate to the relevant team as required, promptly following procedures, and ensuring management is updated accordingly.
  • Raise Change Requests in a timely manner and attend Change Review Meetings as required.
Provide detailed feedback to team members on all the incident resolutions, ensuring full details are documented and entered Knowledge base

  • Daily review and action of open cases; updating Operations Management on current cases and their status as appropriate.


Compliance
  • Working with Client base to organize and schedule compliance items such as hardware and software updates including firmware revisions and OS and Sub-Systems patching.
  • Analyze backup software performance and monitoring of scheduled backups to ensure success or take remedial action for failures
  • Configure backup policy for new backup clients.
  • Identify, research, and resolve technical problems
  • Manage backup policy changes through the change request process & provide status reports to the relevant parties.
  • Involve in project team for backup requirements and provide progress status update on a weekly basis.
  • Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Manage and support backup platform, including vulnerability remediation, capacity management, configuration management, provisioning and overall maintenance.
  • Monitor the agreed service level, document & maintain the configuration of the systems.
  • Ensure service levels meet requirements. Propose and implement action plan when required.
  • Expected to work during offpeak hours on critical system activities (e.g. patching, upgrade, DC maintenance, BCP/DR drill and actual, production incidents)
  • Be able to effectively operate within set guidelines, policies, procedures, and able to execute instructions with mínimal supervision
  • 24x7 support during project cutover time.
  • Knowledge of ITIL v3 and Intermediate topics is preferred. Certified in ITIL would be a benefit

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