Senior Consultant
2 weeks ago
- Contribute to Engineering solutions based on Customer's requirements.
- Must have backup experience with Backup products
- Rubrik, Avamar & Veeam.
- Must have storage experience with Storage products
- HPe( Both SAN & NAS), EMC( Both SAN & NAS).
- Must have Virtualization experience with Virtualization
- Hardware Cisco UCS, Vmware, Nutanix.
- Work with Project team to prepare project scope and troubleshooting of backup jobs on platforms (SQL Server, Windows, VMware, and Linux servers).
- Perform consultation for new and existing projects related to backup and storage needs
- Resolve Level 3 support cases on backup infrastructure platform.
- Escalate to the relevant team as required, promptly following procedures, and ensuring management is updated accordingly.
- Raise Change Requests in a timely manner and attend Change Review Meetings as required.
- Daily review and action of open cases; updating Operations Management on current cases and their status as appropriate.
Compliance
- Working with Client base to organize and schedule compliance items such as hardware and software updates including firmware revisions and OS and Sub-Systems patching.
- Analyze backup software performance and monitoring of scheduled backups to ensure success or take remedial action for failures
- Configure backup policy for new backup clients.
- Identify, research, and resolve technical problems
- Manage backup policy changes through the change request process & provide status reports to the relevant parties.
- Involve in project team for backup requirements and provide progress status update on a weekly basis.
- Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Manage and support backup platform, including vulnerability remediation, capacity management, configuration management, provisioning and overall maintenance.
- Monitor the agreed service level, document & maintain the configuration of the systems.
- Ensure service levels meet requirements. Propose and implement action plan when required.
- Expected to work during offpeak hours on critical system activities (e.g. patching, upgrade, DC maintenance, BCP/DR drill and actual, production incidents)
- Be able to effectively operate within set guidelines, policies, procedures, and able to execute instructions with mínimal supervision
- 24x7 support during project cutover time.
- Knowledge of ITIL v3 and Intermediate topics is preferred. Certified in ITIL would be a benefit
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