Knowledge Management Consultant

2 weeks ago

Singapore IBM Full time
Introduction

IBM Application Consultants work directly with our clients on key initiatives.

You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change.

We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Your Role and Responsibilities

  • Serving as a trusted advisor to clients on knowledge management and content management strategies, policies, and procedures.
  • Conducting trends analysis to identify emerging trends and opportunities for improvement in knowledge management and content management.
  • Conducting needs assessments, gap analyses, and feasibility studies to identify areas of improvement in knowledge management and content management.
  • Developing and implementing knowledge management and content management solutions that align with clients' business objectives, including the design and implementation of knowledge taxonomies, ontologies, and other knowledge organization systems.
  • Advising clients on the selection and implementation of appropriate knowledge management and content management tools and technologies, including generative AI solutions.
  • Providing guidance on the development and implementation of content management strategies and policies, including content creation, publication, and maintenance.
  • Presenting the knowledge management point of view to clients, highlighting the benefits and value of effective knowledge management and content management.
  • Collaborating with clients to identify and capture knowledge from various sources, including documents, databases, and people.
  • Developing and implementing knowledge transfer programs to ensure that knowledge is effectively shared and utilized across the organization.
  • Providing ongoing support and maintenance to ensure the success of knowledge management and content management initiatives.
  • Identifying opportunities for knowledge sharing and collaboration within and outside the organization.
  • Developing and implementing metrics and measurement tools to assess the effectiveness of knowledge management and content management strategies.
  • Conducting training and awareness programs to educate clients on knowledge management and content management best practices and tools.
  • Ensuring that knowledge management and content management systems and processes comply with regulatory requirements and industry standards.
  • Continuously monitoring and evaluating the effectiveness of knowledge management and content management systems and processes, and making recommendations for improvement.
  • Managing and influencing key stakeholders in the area of change management and adoption of best practices KM and content management.
  • Collaborating with clients to develop a comprehensive change management plan that addresses potential resistance, provides training and support, and ensures successful adoption of new KM and content management practices.
  • Identifying and leveraging the power of generative AI to enhance knowledge management and content management capabilities, such as using natural language processing to automate content classification and tagging.
  • Developing and implementing strategies to ensure the longterm sustainability and success of KM and content management initiatives, including ongoing training and support, and regular assessments of progress and impact.
  • Keeping uptodate with the latest trends and developments in knowledge management and content management, and integrating these into client solutions.
Required Technical and Professional Expertise

  • At least 3 to 5 years of solid experience in knowledgement management, preferably in Microsoft Sharepoint
  • A clientfacing role in consulting firms background highly preferred
Preferred Technical and Professional Expertise


About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.

With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.


Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers

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