Visa (Non-Immigrant) Assistant

2 weeks ago

Singapore Embassy of the United States of America Full time
Roles & Responsibilities

This position performs a wide range of consular duties associated with delivering nonimmigrant visa (NIV) services, in accordance with the NIV unit's standard operating procedures and established visa processing guidelines. Incumbent performs data-entry, document review, correspondence, passport manifesting, visa printing, and other general office work. Customer service focus is essential in a visa unit that addresses applicants in person daily. The position requires a high-level of attention to detail to spot trends or potential issues and escalate those as necessary. The job holder is fully cross trained to function in any role as required by visa demand and scheduling.

Requirements:
All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item in their application. Failure to do so may result in a determination that the applicant is not qualified.

  • Successful completion of secondary school or high school education is required.
  • At least two (2) years of experience involving the application of regulations and law, extensive public contact, customer service, or problem-solving experience is required.
  • Must have good working knowledge of oral and written English language skills.
  • Must have good working knowledge of oral and written in at least one designated language (Mandarin, Malay, Tamil, Burmese, or Hindi).
  • Must have good skills for drafting written correspondence in both English and local language.
  • Must be competent in MS Office (Word, Outlook, Excel, PowerPoint) software programs.
  • Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints.
  • Must demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills.

Additional job details can be requested by emailing

Please note:

  • Emailed applications and resumes are no longer accepted.
  • To maintain an open and fair recruitment process, the U.S. Embassy only accepts applications that are completed in full and submitted via the Electronic Recruitment Application (ERA) website:
  • To apply for the above position: Please complete the on-line ERA form and upload any supporting documents (including educational certificates and/or transcripts related to the position requirements state above) using this site by June 23, 2024.
  • Only shortlisted candidates will be notified. Thank you for your interest in U.S. Embassy Singapore.
Tell employers what skills you have

Outlook
Written Correspondence
Written English
Interpersonal Skills
MS Office
PowerPoint
Attention to Detail
Pressure
Excel
Customer Service
Scheduling
Document Review

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