Product Operation Specialist, Trust and Safety

1 week ago

Singapore TikTok Full time
Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform.

We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.

Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.

Join us and make impact happen with a career at TikTok.

Responsibilities:


Our Operations team moderate millions of videos globally every day, ensuring we are bringing only safe content to our users.

Workflow Management builds and optimises moderation business processes, monitoring performance and continuously looks for areas to improve efficiency and maintain high standards of safety.

What will I be doing?

  • Responsible for promoting the continuous optimization and iteration of safetyrelated audit platforms and operation platforms, and improving platform operation efficiency and business operation efficiency by doing/collecting user research, user feedback, data analysis, etc., abstract general product requirements, putting forward constructive product suggestions.
  • Responsible for Indepth mining of business demands, insight into service and process pain points, assisting in the formulation of platformbased and toolbased solutions and promoting the implementation of solutions.
  • Responsible for promoting the continuous and iterative development of strategic requirements through communication and cooperation with the relevant operation team, algorithm team, and R&D team.
  • Responsible for monitoring and improving on the day and short term moderation performance through various process and efficiency tactics.

Qualifications:

What should I bring?

  • Bachelor degree or above, 2 years of experience in a related role.
  • Good logical and structural thinking.
  • Excellent communication and stakeholder management skills.
  • Attention to detail
- comfortable using data to analyse performance and using insight to drive performance

  • Safety and moderation related work experience preferred.
  • Previous experience in an Operations role within a BPO / Social Media / Call center environment
  • Experience with Content Moderation / Safety would be an advantage
Trust & Safety is committed to the wellbeing of all our employees.

Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.

We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

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