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Technical Account Manager

4 months ago

Singapore f5 Full time
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:
Sounds interesting? Read on

What You'll Do:

  • Project manage the installation and integration of our Security as a Service solution for Fortune 500 and Global 2000 companies
  • Proactively anticipate customer needs and facilitate project success
  • Act as the primary representative between our customers and internal stakeholders
  • Develop and implement best practices for program/project management, communication artifacts, reporting, and capability improvements
  • Develop models for resource planning and consumption as well as key performance metrics for project/program success
  • Communicate effectively; organize and juggle priorities; solve problems and make decisions that are right for our customers; build teams and relationships
  • Contribute to the development of standardized processes and best practices to ensure continuous improvement in the efficiency and effectiveness of the deployment process

What You'll Bring:

  • Bachelor's degree in Computer Science, Computer Networks, Information Systems, or a related engineering discipline OR equivalent industry work experience
  • 6+ years of system integration in complex environments preferably in the software/cybersecurity industry
  • Strong skills and experience with F5 WAFs and DDoS
  • In depth technical expertise in one or more of the following areas: Data center networking, CDN, Application delivery controllers, Web Application Firewalls, and Load balancers
  • Strong technical networking background and experience. Good understanding of TCP/IP, HTTP, HTML, JavaScript, CSS and other technologies involved in delivering sophisticated web services
  • Experience in a technical role involving web operations, incident response, customer support, system monitoring, or a similar role. A customercentric attitude and the ability to communicate well at all levels of an organization
  • Strong communication, customer relationship, documentation and project management skills
  • Be able to read, write and speak English and Mandarin fluently

What You'll Get:

  • Hybrid working mode
  • Career growth and development opportunities
  • Recognitions and Rewards
  • Employee Assistance Program
  • Competitive pay,
- comprehensive benefits
, and cool perks- Culture of Giving Back

  • Dynamic
  • Diversity & Inclusion
interest groups

#LI-BH1

Equal Employment Opportunity