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Law Enforcement Emergency Response Triage Specialist, Trust
4 months ago
As an Emergency Response Triage Specialist, you will play a pivotal role in protecting our global community by tackling sensitive content and assessing risk in livestream escalations
ResponsibilitiesTriage responsibilities:
- You will bring operational excellence to a team that handles a large volume of Livestream Escalations and evaluates risk, threats, and user safety in timecritical escalations.
- You will provide support to escalations related to sensitive materials and subject matter.
- Execute instant decisionmaking while analyzing a variety of factors that include imminent, dangerous, sensitivities, and graphic content and coordinate with a number of internal partners to ensure user's safety.
- You will clearly respond to process and policy questions from internal parties.
- You will be working with a crossfunctional team, driving improvements to policies and processes within the Triage team.
- You are willing and able to maturely work with sensitive issues that include child exploitation, a variety of religious and political views, violence, and adult content.
- You will participate in frequent refreshers and new training in order to adhere to relevant SOPs and policiesLive Risk Assessment and Escalation:
- You will review videos, posts, comments, user profiles and live streaming content according to the policies, workflows and targets, which may include graphic, violent, explicit, political, profane and otherwise disturbing content
- You will investigate and resolve complex issues regarding content in accordance with SLAs and metrics
- You will add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams
- Availability to work on weekends on a rotational basis
You demonstrate good analytical, troubleshooting, and problem-solving skills- Willing to work over weekends and holidays on a rotation basis (mandatory)- Proven ability to analyze information, to assess threats and risks- Proven ability to make important decisions independently and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality- Excellent verbal and written communication skills and ability to adapt communication styles to suit different stakeholders, like cross-functional teams Preferred Qualifications- You have 1-2 years of experience with content policy and moderation or anti-abuse operations.- Experience in reviewing or being exposed to sensitive content and a deep understanding of removal workflow calibrations and escalations management.- Fluency in English and having proficiency in a second language would be advantageous (written and verbal communication) Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.
This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
