Lifestyle Concierge

4 weeks ago

Singapore GEMINI PERSONNEL PTE. LTD. Full time
Roles & Responsibilities

An exclusive premium membership club offering bespoke experiences in entertainment, travel, sports, and wellness is seeking passionate individuals with a keen interest in luxury lifestyles and exceptional guest service to join us as a Lifestyle Concierge.


The Role:


As the primary point of contact, you will be responsible for managing member relations, including responding to inquiries in a timely manner, processing membership applications and payments, promoting club events, and ensuring the smooth execution of administrative operations. Your role will be crucial in delivering exceptional service to enhance the overall member experience.


Application Processing & Member Records:

  • Efficiently process new membership applications, ensuring accurate updates to member records.
  • Maintain strict confidentiality while ensuring compliance with company policies and procedures.

Communication & Engagement:

  • Regularly update members on policies, upcoming events, promotions, and offerings via newsletters, invitations, and reminders.
  • Promote member-exclusive events, fostering engagement through personalized communication strategies.

Special Requests & Event Coordination:

  • Handle special member requests, such as booking reservations, arranging private events, and providing tailored recommendations for an exceptional experience.
  • Ensure seamless event execution, from initial inquiry to final follow-up, while exceeding member expectations.

Member Relations & Issue Resolution:

  • Address member concerns, complaints, and feedback with professionalism, offering timely and satisfactory resolutions to maintain high satisfaction levels.

Financial Management & Transactions:

  • Oversee membership fee collections and process payments accurately.
  • Keep thorough financial records of dues and transactions, ensuring transparency and accountability.

Reservations & Facility Management:

  • Manage dining, event, and facility reservations, ensuring real-time system updates and accuracy.
  • Ensure all service areas maintain exceptional standards of cleanliness, comfort, and luxury.

Member Experience Optimization:

  • Continuously assess opportunities to enhance the overall member experience and encourage active participation in events and activities.
  • Ensure the concierge desk consistently provides top-tier service, aligning with the organizations high standards.

Record Keeping & Tracking:

  • Maintain detailed records of member interactions, membership statuses, and guest visits for streamlined tracking and future reference.


Requirements:

  • Tertiary education is preferred
  • Pleasant personality, well groom & speaks well
  • Minimum 2 years relevant experience in Hospitality, Travel (e.g. airlines) industry or customer service focused role.
  • Resourceful, independent, possesses initiative and drive
  • Team player with good hands-on multi-tasking abilities
  • Strong interpersonal skills
  • Work experience in Singapore and/or APAC market is essential
  • Flexible working on public holidays and weekends
  • Knowledge in Luxury lifestyle is preferred
  • Willing to work on Shift work, including weekends and PH


Note:


Candidates with different levels of experience will be considered for various titles: Senior Executive, Assistant Manager, or Manager, based on their qualifications and expertise



Interested candidates, please send in your CV to: Jennifert@gemini.sg or Click APPLY for this role.



Gemini Personnel Pte Ltd

EA License number: 23s2015 | EA Registration number: R24120181




Tell employers what skills you have

Front Office
Lifestyle
Microsoft Office
Concierge Services
Entertainment
Interpersonal Skills
Planner
Transportation
Team Player
Customer Service
Monitor memberships
Hospitality

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