Current jobs related to Technical Account Manager - Singapore - CISCO SYSTEMS (USA) PTE. LTD.

  • Accounts Assistant

    4 weeks ago

    Singapore ACCOUNT-INK PTE. LTD. Full time

    Roles & ResponsibilitiesAbout Us:At Account-Ink Pte Ltd, we specialize in delivering corporate secretarial, accounting, tax, and advisory services to empower businesses in Singapore. Our mission is to help businesses streamline operations, ensure compliance, and drive growth through innovative solutions.We believe in fostering a collaborative and dynamic...

  • Technical Account Manager

    3 weeks ago

    Singapore THALES DIS (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:· Champion the management and deployment of Imperva's DSF and DAM on-premises security product solutions for designated accounts, ensuring alignment with customer needs.· Serve as the primary technical expert for assigned customers, addressing inquiries and facilitating effective communication throughout the...

  • Technical Superintendent

    7 hours ago

    Singapore RAFFLES TECHNICAL SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Monitors and communicate and fleet reporting system where required the assigned vessels daily vessel performance in safety, technical and operations. Monitor in coordination with the Master and Chief Engineer Officers that the vessel conforms to port state and flag state requirements. Monitor and maintain the...

  • Technical Account Manager

    3 weeks ago

    Singapore SKYLINE COMMUNICATIONS APAC PTE. LTD. Full time

    Roles & ResponsibilitiesWe're looking for a Technical Account ManagerAs a Technical Account Manager, you are responsible for the technical implementation of all projects assigned to you. You are the primary contact for the user on all technical matters, and you function as an intermediary between the user and the different departments within Skyline.LET'S...

  • Technical Account Manager

    6 days ago

    Singapore Bloomberg Full time

    Bloomberg, our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock - from around the world. In Data, we're responsible for delivering this data, news, and analytics through innovative technology - quickly and accurately. Our Team: The Content Acquisition (CA) team is an...

  • Technical Account Manager

    7 hours ago

    Singapore AILYTICS PTE. LTD. Full time

    Roles & ResponsibilitiesTechnical Account Manager/Customer Success EngineerHere at Ailytics, we're building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the...

  • Technical Account Manager

    3 weeks ago

    Singapore SKYLINE COMMUNICATIONS APAC PTE. LTD. Full time

    Roles & ResponsibilitiesWe’re looking for a Technical Account ManagerAs a Technical Account Manager, you are responsible for the technical implementation of all projects assigned to you. You are the primary contact for the user on all technical matters, and you function as an intermediary between the user and the different departments within...

  • Technical Account Manager

    3 weeks ago

    Singapore FACEBOOK SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesEnterprise Support organization's mission is to deliver value for customers in APAC with a focus on GCR, Indonesia, Malaysia & India by providing strategic, personalized, and proactive technical support across Meta product priorities.We strive to deliver service excellence so businesses can thrive on our platforms in an open and...

  • Senior Technical Account Manager

    2 weeks ago

    Singapore CLOUDFLARE, PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the departmentThe Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. At Cloudflare, Technical...

  • Technical Account Manager

    1 week ago

    Singapore TWILIO SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesSee yourself at TwilioJoin the team as our next Japanese Speaking Technical Account Manager.Who we areAt Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized...

  • Technical Account Manager

    5 days ago

    Singapore Nutanix Full time

    Nutanix OverviewNutanix is a leader in cloud infrastructure and has a reputation for innovation and customer satisfaction. As a key member of our team, you will have the opportunity to drive customer success and shape the future of cloud computing.Job DescriptionThe Customer Experience Manager is responsible for building and maintaining strong relationships...

  • Technical Accountant, Treaty

    7 hours ago

    Singapore RANDSTAD PTE. LIMITED Full time

    Roles & Responsibilitiesabout the companyOur client, one of reputable reinsurance companies, with a strong presence globally.about the jobIn this position as a Technical Accountant, you will be working alongside with a strong team and report into the Manager. You will be required to support the administration of reinsurance accounts and contracts, from...

  • Technical Manager

    1 week ago

    Singapore TP-LINK CORPORATION PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities:Technical support including full range of enterprise products, network technical solution, highlights proposal and etc. To handle clients' inquiries and technical related issues. Collaborate with the team and others to identify, troubleshoot and find resolutions for technical problems. Responsible for new...

  • Technical Manager

    3 weeks ago

    Singapore TP-LINK CORPORATION PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities:Technical support including full range of enterprise products, network technical solution, highlights proposal and etc. To handle clients' inquiries and technical related issues. Collaborate with the team and others to identify, troubleshoot and find resolutions for technical problems. Responsible for new...

  • it technical manager

    3 weeks ago

    Singapore AISERVE Full time

    Roles & ResponsibilitiesJob Title: IT Technical ManagerCompany: AISERVEAbout UsAISERVE is dedicated to delivering exceptional services to help clients achieve their business goals. We specialize in providing Managed IT Services, Web Services, and Printing Solutions, ensuring that our clients receive comprehensive support that exceeds expectations.MissionTo...

  • IT TECHNICAL MANAGER

    3 weeks ago

    Singapore AISERVE Full time

    Roles & ResponsibilitiesJob Title: IT Technical ManagerCompany: AISERVEAbout UsAISERVE is dedicated to delivering exceptional services to help clients achieve their business goals. We specialize in providing Managed IT Services, Web Services, and Printing Solutions, ensuring that our clients receive comprehensive support that exceeds expectations.MissionTo...

  • Technical Manager

    3 weeks ago

    Singapore WOH HUP ENGINEERING PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & RequirementsThe Technical Manager is designated as the Design Manager of the LTA MRT project, in charge of design management of the project and managing the consultant and client's expectation to deliver the project within budget.A summary of the responsibilities of this position are, and not limited to, as...

  • Technical Account Manager

    3 weeks ago

    Singapore FACEBOOK SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesEnterprise Support organization’s mission is to deliver value for customers in APAC with a focus on GCR, Indonesia, Malaysia & India by providing strategic, personalized, and proactive technical support across Meta product priorities.We strive to deliver service excellence so businesses can thrive on our platforms in an open and...

  • Technical Manager

    3 weeks ago

    Singapore DIRECT SEARCH ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesRole:Lead Technical Superintendents during emergencies or critical situations, providing guidance, ensuring effective communication, and coordinating the team's response. Oversee the overall technical management of the fleet, including daily maintenance, repairs, budgeting, survey planning, vessel assessments, inspections, and dry...

  • Technical Manager

    3 weeks ago

    Singapore ONE VISA PTE. LTD. Full time

    Roles & ResponsibilitiesDescriptionWe are seeking a Technical Support Manager to join our team. We support nearly 3000 global customers who are reliant on our software solution. This is an opportunity to lead a team of Technical Support Engineer to help resolve customer issues with LogRhythm products. This includes reviews of reports and tickets with direct...

Technical Account Manager

4 weeks ago

Singapore CISCO SYSTEMS (USA) PTE. LTD. Full time
Roles & Responsibilities

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as the best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role:

Are you looking to make an impact? As a Splunk Technical Account Manager, the work you will do directly impacts the adoption and optimization of the Splunk platform for some of our most important customers. We bring strategic technical guidance to our customers to make people happier with our software, and just as importantly, we bring customer’s needs and wants back to Splunk to make our software better. We also have the chance to see firsthand the phenomenal ways customers use Splunk and adapt our software to make their business resilient.

You will be a trusted expert advisor that our key customers rely on to help them achieve their strategic objectives and improve their investment in Splunk. You will cultivate customer intimacy, developing strategic relationships with key collaborators to understand customer use cases and desired outcomes while bringing your deep knowledge of Splunk’s products to provide technical guidance and best practices, ensuring customer health, adoption and success. Additionally, you will address the resolution of our customers’ most ambitious problems, including the ones they didn't even know existed. Splunkers are self-motivated, learn ground-breaking technologies, and thrive in constantly evolving environments. Excellent at understanding, adapting and guiding our customers on how to best use our Platform. Are you up for the challenge?

Responsibilities:
  • High-quality guidance and mentorship on Enterprise level architecture, configuration, optimization and data governance work in sophisticated Splunk Enterprise & Splunk Cloud environments
  • Strategic execution of adoption activities, including regular meeting cadence, documentation, and representation of improving valuable outcomes from your work with customers.
  • Design and prioritise solutions to address issues related to scalability, performance, integration, technical debt, usability, underused functionality, capacity utilization, workload optimization, data hygiene, etc.
  • Build assessments beyond health monitoring focused on guided outcome advisory, such as cost reduction, risk mitigation, increasing customer team efficiencies, and improving performance.
  • Assist customers with capacity and upgrade planning, key events and major project readiness
  • Serve as a dedicated point of contact for customer needs, including adoption, enablement, optimization, customer success and technical escalations.
  • Monitor, lead, and report interactions with our technical support teams, resolution management of high-priority support cases, and a strong focus on future incident prevention.
  • Continual engagement and information sharing with Customer Success Manager, Regional Sales Manager, Sales Engineer, Customer Success Engineer, Professional Services and other engaged collaborators
  • Contribute towards the team’s phenomenal success through:
  • Scaling through improvements
  • Process build and improvement
  • Collateral build and improvement
  • Tool development and implementation
  • All-in on Adoption
  • Drive high CSAT score
  • Identify and collect customer success stories
  • Drive product upsell and expansion
  • Team growth
  • Mentor/mentee program
  • Formal and Ad Hoc internal training sessions
Requirements:

Soft Skills:

  • Ability to act as the trusted advisor and product specialist for assigned customers
  • Able to lead strategic accounts that demand a high level of resolution
  • Willingness to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive-level partners
  • Superior written and oral communication skills are a must
  • Listen objectively to others' opinions and ideas using active listening skills
  • Strong customer-facing skills that instil confidence and provide guidance towards resolution with high customer satisfaction
  • Highly developed operational skills for troubleshooting, problem-solving, and resolution
  • Strong time management skills with the ability to balance contending priorities with customer demands
Technical Requirements:
  • Demonstrated ability in technical consulting or big-data analytics
  • Demonstrable understanding of common enterprise applications
  • In-depth understanding or recent experience with scripting languages (bash), application development (java, python. NET), databases and analytical tools
  • Relevant software industry-proven experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics
Splunk Platform Experience:
  • 5+ years’ experience administering and using Splunk
  • 3+ years of Splunk implementation and build experience
  • 2+ years’ Splunk Cloud experience:
  • Cloud Fundamentals Consultant Accreditation (preferred)
  • Proven experience with Cloud Migration projects
  • 3+ years of Splunk architecture experience
  • Ability to deploy, manage, and troubleshoot sophisticated Splunk Enterprise environments
  • Thorough understanding of Splunk Deployment Methodology & Implementation
  • Expert-level knowledge of multi-tier Splunk architectures, clustering, and scalability topics
  • Strong SPL skills and experience are a must
  • Familiarity with all Splunk-related products (preferred)

Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.


Tell employers what skills you have

Troubleshooting
Oral Communication Skills
Customerfacing
TAM
Scripting
Customer Success
Soft Skills
Cadence
Customer Satisfaction
Consulting
Java
Professional Services
Databases
Technical Support