Training Administration Lead

1 week ago


Singapore EPS COMPUTER SYSTEMS PTE LTD Full time
Roles & Responsibilities

Location: Paya Lebar
Working Days & Hours: Monday to Friday, 8:30 AM – 6:00 PM

Salary: S$4,000 - S$5,000


Job Responsibilities:

  • Develop and execute administrative processes for training to fulfill client requirements.
  • Collaborate with department heads to analyze and enhance workflows for greater efficiency.
  • Organize and coordinate training sessions, working with both internal teams and external vendors.
  • Lead and manage a team of 15 training administrative staff.
  • Oversee the daily administration of all training operations from start to finish.
  • Compile and present monthly performance reports to management.
  • Chair and lead discussions during monthly management meetings.

Job Requirements:

  • Bachelor’s degree or equivalent in business, operations management, data analytics, or a related field.
  • A minimum of 5-7 years’ experience in customer service management, training/operations management, service planning, and process improvement with a focus on data analysis.
  • Proven leadership capabilities to inspire and guide the team to ensure high performance and staff loyalty, ensuring they have the necessary knowledge and resources to excel in their roles.
  • Excellent interpersonal skills to provide clear direction to the team, deliver exceptional customer service, and manage high-level escalations.
  • Strong analytical mindset with the ability to assess data from multiple sources, identify challenges, develop effective solutions, and recognize opportunities for improvement.
  • Solid understanding of governance, performance management, project management, and experience overseeing smooth transitions from previous service providers.
  • Innovative in service management approaches.

Tell employers what skills you have

Microsoft Excel
Data Analysis
Process Improvement
Service Management
Customer Service Management
Interpersonal Skills
Service Planning
Exceptional Customer Service
Operations Management
Administration
Project Management
Grants
Finish
Data Analytics
Performance Management

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