Reservations Coordinator

3 weeks ago


Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full time
Roles & Responsibilities

Provide exceptional service to our guests, ensuring a memorable stay experience. Handle guest interactions, reservations, and resolve any issues promptly. Collaborate with colleagues to maximize room occupancy, promote hotel services, and maintain high standards of service quality.

  • Provide exceptional customer service, ensuring high standards of personal presentation.
  • Understand customer needs, delivering products and services that meet their expectations.
  • Manage reservations from various sources (fax, phone, email) accurately in OnQ PM.
  • Work with a sales-focused attitude, identifying opportunities to maximize revenue.
  • Use suggestive selling and upselling techniques to increase revenue.
  • Collaborate with other departments, ensuring professional and efficient communication.
  • Promote Hilton Honors program and deliver loyalty benefits.

What do we need from you:

  • 2 years of customer service experience
  • Good computer skills (e.g., MS Office, property management systems)
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Working Hours - 8:45am to 6:15pm (Mon to Fri or Tues to Sat)

Tell employers what skills you have

Front Office
Property Management Systems
Upselling
Microsoft Excel
Property Management
Quality Assurance
Exceptional Customer Service
Investigation
Selling
MS Office
Transportation
Opera
Screening
Hospitality
Customer Service Experience

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