Senior Officer, Credit Associate
4 weeks ago
Job Responsibilities
- Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
- Negotiate with customer on repayment if they are unable to fulfill payment obligation
- Attending to customer’s account enquiries and rendering prompt services on their request
- Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
- Update conversation with customer in collection system
- Working together with supervisors in solving irregular cases
Job Requirements
- Making calls in the range of 200 to 250 daily
- Meeting and exceeding KPI set by management
- Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc)
- Customer Focus, Good Team Player & Results Driven, has integrity in her/his area of work, Independent, Responsible & Committed
- Able to multi task and work on demand
- Knowledge in Microsoft Words, Excel & Powerpoint.
- Good Interpersonal and Communication Skills, Good Analytical Skills, Good Negotiation Skills, Good Writing Skills
Tell employers what skills you have
Negotiation
Microsoft Office
Microsoft Excel
Analytical Skills
PowerPoint
Rendering
Bonds
Communication Skills
Banking
Excel
Customer Focus
Team Player
Restructuring
Writing Skills
Credit Risk
Credit Analysis
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