Outlet Supervisor/ Manager
2 weeks ago
If you love great food and coffee and enjoy working in a cafe setting, this is the place for you
Job Description:
- Oversee the daily operations of the outlet for efficient operations
- Oversee both front and back-of-house operations
- Assist in training of new employees as well as the continuous training of existing staff
- Provide exceptional customer service and lead staff to do the same
- Respond to customer complaints quickly and resolve them effectively
- Plan and assign daily workloads to team members
- Plan team members’ work schedules and compile timesheet
- Report on management regarding sales results and productivity
- Handle food and beverage preparation and ensure desired quality and standards are achieved
- Develop marketing strategies to improve sales and profitability
- Provide excellent service experience to all customers
- Handle all customer queries and feedback in a professional and timely manner
- Ensure that policies and standard operating procedures are strictly adhered to
- Guide and monitor the work performance of all staff
- Monitor and ensure the quality of food, guest services, hygiene, cleanliness, and tidiness to achieve total customer satisfaction and meet the company’s standards
- Analyze and resolve problems in a timely and accurate manner
- Oversee purchasing to stay within budget
- Able to perform additional duties as requested by the Management as and when required
Job Requirement:
- Previous supervisory experience preferred in the hospitality or F&B industry.
- Ability to work in a fast-paced setting and independently
- Strong Multi-Tasking skills
- Customer-Centric
- The physical ability to remain standing for long periods
- Exceptional organizational, communication, and customer service skills
- Strong leadership skills, mature, outgoing & guest-oriented, good communication skills
- Strong sense of responsibility
- Able to work independently and withstand pressure
- A minimum of 2 years relevant experience at the supervisory level in the hospitality or F&B Industry
- Ability to perform flexi shifts, and able to work on weekends & public holidays.
- 6 days work week
Benefit:
- Staff Meal
- Staff Discount
- Birthday Voucher
- Uniform will be provided
- Sales Target Incentive
Tell employers what skills you have
Ability to Multitask
Excellent Communication Skills
Customer Service Oriented
Ability To Work Under Pressure
Ability To Work Independently
Housekeeping
Food Quality
Inventory
Food and Beverage Safety and Hygiene
Team Problem Solving
Sanitation
cleanliness of the store
Processing customer orders
Team Leadership
Resolved customer complaints
Customer Satisfaction
Team Player
Scheduling
Team Work
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