Application Support Analyst

4 weeks ago


Singapore ANTAES ASIA PTE. LTD. Full time
Roles & Responsibilities

Context:

  • The Analyst will handle Application Support activities.
  • Provide support for Olympic (Core Banking) and related interfaces and systems.
  • Play a major role in handling Incidents, BAU service requests, and end-user queries.

Job Description:

  • Provide L1/L2 Application support to end-users
  • Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
  • Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships
  • Adhere to Service Level objective target and roadmap
  • Maintain knowledge articles.
  • Assist on DR, BCP exercise and patching cycles

Job Requirements:

  • At least a Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or related fields
  • At least 7 years of experience in Banking industry as an IT Production L1/L2 suppor
  • With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
  • With good knowledge on general ledger and general accounting schemes of financial products
  • Knowledge and experience in supporting Olympic banking system is a strong plus
  • With basic AS400 and Unix troubleshooting skills
  • Strong knowledge on SQL queries, data analysis
  • Familiar with Production support tools like ServiceNow and JIRA is a plus
  • Excellent verbal and written communication skills and can interact with a diverse group.
  • Proactive, positive attitude and desire to work as a team and help the team to achieve its objectives.
  • Singapore core applications preferred.

Tell employers what skills you have

Data Analysis
As400
Customer Relationships
Unix
Information Technology
Service Level
Systems Analysis
General Ledger
JIRA
Application Support
Deposits
Foreign Exchange
ServiceNow
Customer Services

  • Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesPosition OverviewWorking within the Embedded SRE organisation, the role will be expected to perform the RTB (run the business) activities for the business that we support. The Application Support Analyst will be expected to work on on-call rotations to handle, triage and escalate on alarms and issues that may arise during their shift....


  • Singapore Trafigura Full time

    Main Purpose: - Providing second line support for user issues - Ensuring production systems are fully operational - Responding to user queries in a timely manner and providing advice on the use of the systems - Raising issues requiring developer/analyst input as appropriate within internal IT teams - Bringing everyone from different teams into a call to...


  • Singapore LINKS HR SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Application monitoring responsibilities:Define and implement in coordination with the build team the needed application monitoring. Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams. Support overnight batches which take place...


  • Singapore APBA TG HUMAN RESOURCE PTE. LTD. Full time

    Roles & ResponsibilitiesApplication Support Analyst (Java & Spring)Manage day to day issues including daily health checks of applications and processes, working closely with end-users, development staff, and Infrastructure teams, to prioritize and resolve and/or mitigate outages. Investigate production issues and provide a workaround to...


  • Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesPosition OverviewWorking within the Embedded SRE organisation, the role will be expected to perform the RTB (run the business) activities for the business that we support. The Application Support Analyst will be expected to work on on-call rotations to handle, triage and escalate on alarms and issues that may arise during their shift....


  • Singapore ADOMITA TECHNOLOGIES PTE. LTD. Full time

    Skillset: 1. Experience in Production Support L2. 2. Basic knowledge in RDBMS and able to write queries. 3. ITIL, incident, problem and change management. 4. Splunk Monitoring experience needed 5. Must have knowledge in Support process. 6. We need 5-8 years of experience analysts 7. Excellent communication skills.


  • Singapore Citi Full time

    The Application Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas...


  • Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesWorking within the Embedded SRE organisation, the Application Support Analyst will be handling the day-to-day operations including handle, triage and escalate on alarms and issues that may arise.Job ResponsibilitiesProvide Level 1 troubleshooting support and response, and be on standby up to 12h a day during the week of standby. Log,...


  • Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesWorking within the Embedded SRE organisation, the Application Support Analyst will be handling the day-to-day operations including handle, triage and escalate on alarms and issues that may arise.Job Responsibilities Provide Level 1 troubleshooting support and response, and be on standby up to 12h a day during the week of standby. ...


  • Singapore Citi Full time

    The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...


  • Singapore RECRUIT AVENUE PTE. LTD. Full time

    Roles & ResponsibilitiesLocation: Singapore Salary: Up to SGD 150,000 per annum Employment Type: Full-TimeAre you an experienced Application Support Analyst with a strong background in financial services? Our client, a world-leading commodity broker, is seeking a highly skilled professional to join our team in Singapore, providing technical support for...


  • Singapore TANGSPAC CONSULTING PTE LTD Full time

    Banking client with large IT support team in Singapore is looking to hire IT Application / production support Analyst to support their mission critical banking systems - Provide level 2 support to requests from various areas of the business and investigate and troubleshoot issues. - Performing root cause analysis - Ensuring timefly resolution especially for...


  • Singapore PHARMENG TECHNOLOGY PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a Manufacturing Applications Support Analyst on Contract Position, with a strong foundation in computer science to implement and enhance digital solutions in our manufacturing operations. The ideal candidate will bring expertise in software development, data integration, and system automation to improve productivity...


  • Singapore ENUIT PTE. LTD. Full time

    Roles & ResponsibilitiesAbout UsEnuit is a growing company and technology leader in the energy trading & risk management space providing mission critical software platforms for natural gas, electricity, crude and refined product merchants such as utilities, refiners, producers, traders, and consumers. Enuit has the latest technology and is revolutionizing...


  • Singapore APPLIED VALUE TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesLocation: Singapore - 100% Remote*This position is remote and not eligible for relocation. All positions must reside within the country listed within this job description.Salary: Up to SGD 96000 + 10% performance bonus (DOE & Geographic Location)A little bit about us:Applied Value Technologies is an early-stage, mission-driven venture...


  • Singapore Marex Full time

    The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team,...


  • Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Job DescriptionAs an Analyst Programmer/Systems Analyst, you will be responsible for collaborating with IT teams on implementing and deploying applications. You will focus on good code quality and high-test coverage, participate in code reviews, integrate software components and third-party programs to meet specifications, troubleshoot, debug and upgrade...


  • Singapore SINGAPORE EXCHANGE LIMITED Full time

    Roles & ResponsibilitiesWe are looking for a self-driven and motivated candidate to join our team in the delivery, support and maintenance of the Trading & Clearing Systems.ResponsibilitiesWorking closely with various stakeholders, including solution vendors and platform specialist to deliver changes into production. Ensuring compliance for all internal...


  • Singapore STELLAR TRADING SYSTEMS PTE. LTD. Full time

    **About the Role - Application Support Analyst (On Site) The successful individual will be able to find solutions to complex problems whilst holding to the highest level with regards to quality and technical expertise. Working as part of a global support team, the ability to build productive working relationships with colleagues in offices around the world...


  • Singapore THE EDGE CONTRACTING SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities:Application Deployment and SupportAssist in deploying enterprise-level applications, ensuring smooth implementation and minimal disruption. Troubleshoot and resolve application issues using SQL queries and other diagnostic tools.Business Process EvaluationAnalyze current business processes to identify...