Application Support Analyst
4 weeks ago
Context:
- The Analyst will handle Application Support activities.
- Provide support for Olympic (Core Banking) and related interfaces and systems.
- Play a major role in handling Incidents, BAU service requests, and end-user queries.
Job Description:
- Provide L1/L2 Application support to end-users
- Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
- Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships
- Adhere to Service Level objective target and roadmap
- Maintain knowledge articles.
- Assist on DR, BCP exercise and patching cycles
Job Requirements:
- At least a Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or related fields
- At least 7 years of experience in Banking industry as an IT Production L1/L2 suppor
- With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
- With good knowledge on general ledger and general accounting schemes of financial products
- Knowledge and experience in supporting Olympic banking system is a strong plus
- With basic AS400 and Unix troubleshooting skills
- Strong knowledge on SQL queries, data analysis
- Familiar with Production support tools like ServiceNow and JIRA is a plus
- Excellent verbal and written communication skills and can interact with a diverse group.
- Proactive, positive attitude and desire to work as a team and help the team to achieve its objectives.
- Singapore core applications preferred.
Tell employers what skills you have
Data Analysis
As400
Customer Relationships
Unix
Information Technology
Service Level
Systems Analysis
General Ledger
JIRA
Application Support
Deposits
Foreign Exchange
ServiceNow
Customer Services
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