Learning and Development Manager

3 weeks ago

Singapore RAFFLES SENTOSA SINGAPORE Full time
Roles & Responsibilities

JOB SUMMARY


Reporting to the Cluster Director of Talent & Culture, the L&D Manager is responsible for creating a strong learning & development environment through evaluating development needs, designing and delivering programs, assessing learning effectiveness to support achievement of business goals and objectives.


What you will be DOING:


· Conduct annual L&D needs analysis and budget.

· Plan L&D priograms to meet the skill and competency requirements to address and narrow the peformance gap in order to support both short-term and long term business goals and objectives.

· Identify and implement appropriate AccorHotels Academie programs and/or the Leadership Capability Framework (LCF) to address performance gaps.

· Develop and conduct induction programs for heartists to settle into their role seamlessly.

· Deliver all brand heartist, guest experience and quality standards programs.

· Seek feedback and evaluate the effectiveness of L&D programs/activities.

· Create a strong L&D environment where each heartist has a personal development plan and has access to learning opportunities.

· Participate actively in the ACCOR Certified Trainers Network.

· Assist in the annual performance review and the development of an effective succession plan.

· Work closely with respective department head to identify their departmental L&D needs especially the star heartists to support their personal development and career growth with the company.

· Develop and implement the On-The –Job Training (OJT).

· Coach and guide the respective department OJT trainers on its implementation.

· Liaise and coordinate with all external L&D providers.

· Maintain accurate records and reports of L&D programs/activities.

· Establish and maintain good working relationships with all stakeholders.

· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.

· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.

· Perform any other duties and responsibilities that may be assigned.


Your experience and skills include:


· Degree/Diploma in Human Resource Management or equivalent

· Minimum 5 years of L&D or relevant experience in a managerial appointment

· Good business acumen, critical thinking and strategic decision-making skills

· Strong human relations and influencing skills

· Strong communications (verbal and written), planning and coordination skills

· Ability to work independently and take initiative

· Strong time management skills


Tell employers what skills you have

Influencing Skills
Front Office
Talent Management
Sustainability
Leadership
E-Learning
Ability To Work Independently
Workplace Safety
Service Learning
Hospitality Industry
Needs Analysis
Restaurant Management
Communication Skills
Presentation Skills
Resource Management
Service Excellence
Personal Development
active learning

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