Client Service Associate
4 weeks ago
Job Scope
- Act as the client service point of contact for day-to-day inquiries, ensuring timely responses by adhering to service levels for resolution, and providing a quality client experience.
- Maintain excellent working relationships with internal teams, identify root causes, and areas for improvement when resolving client issues.
- Maintain familiarity with industry best practices and market intelligence to offer value-added services, such as client digital solutions.
- Drive and plan service initiatives, such as Service Account Plans and Service Reviews.
- Analyze trends and data, and present findings to clients to identify opportunities for service and process improvements to enhance processing.
- Support multiple geographies (when required) and client accounts across Southeast Asia.
- Coach and mentor junior team members.
Job Qualifications
- Degree in Banking, Finance, Business, or equivalent.
- 5 - 10 years of relevant product/financial experience in banking or client service.
- Foundation in transaction banking product knowledge (e.g., FX, Payments, Trade Finance, Cash Management).
- Excellent interpersonal skills and a positive attitude.
- Excellent analytical skills and detail-oriented.
Interested Candidates may send their resume and cover letter directly to Hibah.bakhtavar@manpower.com.sg ,stating the position as the subject title in the email.
Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109
Tell employers what skills you have
Product Knowledge
Troubleshooting
Microsoft Office
Advertising
Data Analysis
Analytical Skills
Customer Experience
Interpersonal Skills
Trade Finance
B2B
Transaction Banking
Pressure
Market Intelligence
Cash Management
Banking
Customer Service
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