Receptionist
3 weeks ago
Receptionist Position in Fitness and Wellness Company
Locations: Raffles and HarbourFront
Shifts:
- AM Shift: Early morning to 3 PM
- Midday Shift: 12 Noon to 9 PM
Work Hours: 9 hours per day with 1-hour break, including half-day on Saturday, making a total of 44 hours per week.
Job Description:
Client-Facing Role:
- Greet clients in a professional and friendly manner at all times.
- Build rapport and strong professional relationships with clients, actioning any potential referral or business development opportunities.
- Handle incoming personal training inquiries and pass them on to the relevant sales consultants.
- Respond to and handle client concerns/complaints, working with the General Manager to resolve them.
- Monitor client attendance and session expiry dates to ensure session consumption is maximized, highlighting clients with sessions expiring within 1 month.
- Prepare and serve beverages and other items to clients and visitors, including protein shakes.
- Follow up with clients for renewal and those on installment plans for timely payment.
- Issue correct invoices for new sales and renewals, and email them to clients.
- Log in sales for new clients and renewals accurately on the CRM system.
- Assist the General Manager in reallocation of clients when the assigned Trainer is on leave.
- Generate, maintain, and circulate automated reports related to new sales, renewals, account balances, session count, etc.
Admin Role:
- Ensure all parts of the Gym, including air conditioning systems, water coolers, etc., are maintained and in optimal working condition by liaising with appropriate vendors and contractors.
- Ensure all consumables, including beverages, snacks, toiletries, and cosmetic products, are well stocked in advance.
- Maintain overall cleanliness of all areas of the Gym, including the toilets, by guiding and directing the assigned cleaning team.
Please contact Marie at +65 9875-4252 or email: marie.tham@recruit-inc.com if you are keen to explore.
Registration No.: R23118419
EA License No.:14C7334
Tell employers what skills you have
CRM
Front Office
Air Conditioning
Personal Training
Microsoft Office
Microsoft Excel
Inventory
Fitness
Office Management
Data Entry
Administrative Support
Microsoft Word
Customer Service
Business Development
Scheduling
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