Customer Experience Manager/NPS Lead

Key Accountabilities: NPS Strategy Development and Implementation : Develop, execute, and measure a comprehensive NPS strategy aligned with company's business objectives across all customer touchpoints. Customer Insights and Analytics : Lead the analysis of NPS data to extract actionable insights, develop predictive models, and present executive-level...

About the Role:As a Customer Experience Director at SOURCEO PTE. LTD., you will play a crucial role in driving our Net Promoter Score (NPS) strategy across all customer touchpoints. This includes developing, executing, and measuring comprehensive NPS programs that align with our business objectives.Responsibilities:Lead the analysis of NPS data to extract...

Roles & ResponsibilitiesAbout Us:At BYD Singapore, we're driving the future of sustainable transportation with cutting-edge electric vehicles that combine advanced technology, stylish design, and unmatched performance. As a fast-growing company committed to reducing carbon footprints and revolutionizing the automotive industry, we’re looking for a dynamic...

We’re on the hunt for a visionary Head of Customer Experience to lead the way in shaping how customers interact with our clients' multiple brands. This is a unique opportunity to consolidate and streamline customer journeys under one powerful umbrella while enhancing customer satisfaction and loyalty in an ever-evolving landscape. Key...

Roles & ResponsibilitiesAbout Us:At BYD Singapore, we're driving the future of sustainable transportation with cutting-edge electric vehicles that combine advanced technology, stylish design, and unmatched performance. As a fast-growing company committed to reducing carbon footprints and revolutionizing the automotive industry, we’re looking for a dynamic...

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...

Roles & ResponsibilitiesJob Overview and Application ProcessPrimary PrincipalJob Start: April or July 2025Location: Singapore Contract type: Full TimePrimary Principal - NPS International School, SingaporeNPS International School offers high quality day school education in the global hub of Singapore. The school caters for children from Early Years...

Roles & ResponsibilitiesJob Overview and Application ProcessPrimary PrincipalJob Start: April or July 2025Location: Singapore Contract type: Full TimePrimary Principal - NPS International School, SingaporeNPS International School offers high quality day school education in the global hub of Singapore. The school caters for children from Early Years...

About Aureus GroupAureus Academy, a subsidiary of AUREUS (NP) PTE. LTD., is Singapore's leading music school with over 18,000 students enrolled. Our institution specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.We have transformed a traditional service...

Roles & ResponsibilitiesYou will be part of the dynamic team that is a vital part of the division’s Service Quality Framework. You will liaise with Group Customer Advocacy (GCA) and coordinate with them on the surveys received. You will analyse and identify customers’ pain points (Detractors) or compliments (Promoters) based on customers’ verbatims....

Roles & ResponsibilitiesYou will be part of the dynamic team that is a vital part of the division’s Service Quality Framework. You will liaise with Group Customer Advocacy (GCA) and coordinate with them on the surveys received. You will analyse and identify customers’ pain points (Detractors) or compliments (Promoters) based on customers’ verbatims....

Roles & ResponsibilitiesAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on...

Roles & ResponsibilitiesAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on...

Aureus (Hougang 1) Pte. Ltd. is seeking a skilled Customer Experience Executive to join our dynamic team.About the RoleThis pivotal role involves delivering exceptional customer service in a fast-paced environment, ensuring effective communication and operational excellence. As a key member of our centre team, you will play a vital role in fostering...

Job Responsibilitise: Develop, execute, and measure a comprehensive NPS strategy aligned with StarHub's business objectives across all customer touchpoints. Lead the analysis of NPS data to extract actionable insights, develop predictive models, and present executive-level reports on NPS trends and their business impact. Work closely with various...

Roles & ResponsibilitiesRoles & ResponsibilitiesAbout Aureus GroupEstablished in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and...

Roles & ResponsibilitiesRoles & ResponsibilitiesAbout Aureus GroupEstablished in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and...

Roles & ResponsibilitiesRoles & ResponsibilitiesAbout Aureus GroupEstablished in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and...

Roles & ResponsibilitiesRoles & ResponsibilitiesAbout Aureus GroupEstablished in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and...

Roles & ResponsibilitiesRoles & ResponsibilitiesAbout Aureus GroupEstablished in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and...