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CUSTOMER SERVICE SPECIALIST

1 month ago

Singapore JIA LE TCM WELLNESS PTE. LTD. Full time
Roles & Responsibilities

To manage the company customer service, consultants and beauticians. To manage day-to-day outlet sales and operational readiness at all times. Accountable for the overall performance of outlets


Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc


Identify the needs and extend professional beauty advice and solutions to customer, provide professional skin, body analysis and recommend suitable range of aesthetic treatments and products to customer


Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards


Achieve and exceed sales targets, keep abreast on beauty treatments, procedures, technology and up-to-date developments in the beauty industry


Motivate, built-up good and positive team relationship and evaluating employee performance, provide feedback and coaching as required


Promoting the company’s Beauty services and products to customer, maintain a good after-sales relationship with customer and see that their inquiries are managed promptly, engage and establish relationships with customer from the daily-assigned pool of leads


Tell employers what skills you have

Coaching
Microsoft Office
Microsoft Excel
Aftersales
Customer Experience
Supply Chain
Customer Satisfaction
Beauty Industry
Team Player
Microsoft Word
Customer Service
Customer Service Experience