Customer Service Officer
3 weeks ago
Job description
About City Tours
City Tours, established in 1971 in Singapore, aims to be the leader in providing value and exceptional experiences for Asia's tours and attractions. The company offers unique experiences such as FunVee™ Open Top Bus Tours and Captain Explorer DUKW™ Tour.
Job Overview:
We are looking for a friendly and proactive Customer Service Representative to be stationed at our operation counter. You will play a key role in assisting guests, coordinating tour operations, and enhancing the overall customer experience.
Key Responsibilities:
1. Guest Assistance – Assist guests with ticket redemption upon arrival at the counter.
2. Tour Coordination – Guide guests to board the Dukw Tour and ensure smooth onboarding.
3. Bus Onboarding Support – Provide directions and assistance to guests boarding the sightseeing bus.
4. Attendance Checking – Verify guest bookings and attendance before departure.
5. Cashiering Duties – Handle daily opening and closing of the cashier system.
6. Upselling & Promotions – Promote additional tour services and upsell packages to guests.
7. Others Duties as assigned by the superior.
Requirements:
· Prior experience in the tourism or hospitality industry is a plus.
· Must be able to work on weekends and public holidays.
· Good communication and interpersonal skills.
· Ability to handle guests in a professional and courteous manner.
· Comfortable with basic cashiering tasks and upselling techniques.
What We Offer:
· A dynamic and exciting work environment in the tourism industry.
· Career growth opportunities in a growing travel business.
· Staff discounts on tour packages.
Tell employers what skills you have
Upselling
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Administration
Good Communication Skills
Cashiering
Team Player
Microsoft Word
Customer Service
Tour Packages
Customer Service Experience
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