6 months contract Client Advisor
4 weeks ago
Key Accountabilities
- Resolve order-related issues by liaising between client and internal/external groups (warehouse/UPS/repairs)
- Manage fraud detection and prevention processes to mitigate fraud losses to ensure chargeback levels are maintained in accordance with the agreed targets
- Deal with payment issues and chargeback queries, ensuring that losses are recovered, responding timely respecting the requested deadline
- Partner cross functionally with the company Administration Department and Fiscal Department to resolve performance issues linked to payments
- Participate in functional tests for the system/applications enhancements and liaise with the technology and support groups to resolve outstanding issues ensuring smooth transition of the fast-paced enhancements/changes into the production application
The Requirements:
- Min 2-3 years of relevant workng experience
- Proficient in MS Office
Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call Jane @ 6735 1955.
CEI: R1104482
JANE LUI JIE'EN
Company Reg. No. 199601303W || EA Licence No. 99C4599
Tell employers what skills you have
CRM
Excellent Communication Skills
Customer Service Oriented
Fraud Detection and Prevention
Administration
MS Office
Good Communication Skills
Fraud
Prevention
Customer Service
Case Management
Call Center
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