Assistant Manager

4 weeks ago

Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

COMPANY DESCRIPTION

The Salvation Army, Children and Youth Group - Gracehaven is a residential home for children and youths who require care, protection and rehabilitation due to risk behaviours and a lack of parental supervision.

We aim to help children and youths reintegrate back into their family and society through an array of holistic programmes and activities specially designed to cater to the well being of each individual person. At Gracehaven, a team of professionally trained social workers work towards building holistic and individualized care plans that are tailored to meet each person's needs.

RESPONSIBILITIES

About the Job

You shall assist your immediate Manager to oversee, support and ensure the apt delivery of high-quality care and service to meet the diverse needs of the children and youth (residents) under your purview. You shall also provide support in the nightly operations of the residential units and to ensure that the safety and welfare of the residents are well taken care of at all times. One of your primary responsibilities would be the overseeing of the compliance of residents' bedtime routine and morning preparations for school, including ensuring residents leave for school in a timely manner, attired in compliance to their school rules.


You are to assist the Manager in the collection, distribution and the upkeep of proper documentation of allowance for all residents. You shall ensure the health and well-being of the residents, maintenance of the environment, communication with stakeholders such as school, parents, police and doctors is done in compliance with the Home's SOPs and licensing requirements. You shall also set yourself as a good role model to the residents as well as to your staff team.



JOB RESPONSIBILITIES

1. Operational Management and Service Quality

1.1 Embrace the Salvation Army's stated mission and work in partnership by assisting Gracehaven management to enhance the quality of care for residents.

1.2 Work with the residents in accordance with Gracehaven's vision and mission and MSF's regulatory framework, maintaining professional and purposeful relationships with colleagues and residents, respecting and valuing individuals' diversity and the variety of their contribution and ensuring that the service provided to young people upholds these principles.

1.3 Assist the Night Manager to plan, lead and monitor the daily operations of the Block to meet to service standards, including but not limited to:

  • Development and implementation of the Home policies and procedures needed.
  • Administration of personnel policies in a consistent and fair manner.
  • Monitor to ensure that care staff performs daily roll calls and promptly provide accurate updates on late returns, abscondences and incidents in the required records and to the respective peoplebconcerned.
  • Ensure the staff team delivers their work duties well and provide the necessary care and supervision to the residents, while ensuring their wellbeing through the night. In order to have a closer supervision of staff and to provide better support, Assistant Manager is required to be on the ground for at least one shift fortnightly.
  • Provide coaching support and regular review of the staff team's performance and keep the Manager promptly informed of any significant feedback and/or key issues or incidents of discipline or concern.
  • Ensuring the care staff respects safety, cleanliness, and compliance by implementing appropriate protocols, identifying hazards, assisting with crisis intervention, as well as conducts safety inspections and screening checks as and when necessary.
  • Identify staff training needs to build their capabilities to meet to the competency requirements.
  • Follow through all screening requirements, attend training, communicate expectations & boundaries, ensure accountability for policy violations, conduct investigations, and prepare reports when required.
  • Support the Manager administratively to monitor and ensure proper staffing ratios to resident supervision, cooperation with MSF, BOV and personnel from other associated agencies, arrange for residents' medical needs, daily record keeping, ensuring residents' are well-prepared for school, attend staff meetings and training, maintain documentation in communication logs, incident report and update stakeholders via chatgroup, as required.
2. Educational Support and School Matters

2.1 Liaise with school on residents' attendance matters as well as travel arrangements.

2.2 Maintain and monitor appropriate resource materials as required by residents (personal learning devices (PLD) etc).

2.3 Ensure every resident has pocket money or a means to have their meals when in school as well as the means to travel to and from school.

2.4 Ensure residents leave for school punctually, properly attired and with the necessary school supplies (eg: PLDs).

3. Partnership and Community Networking

3.1 Establish close working partnerships both internally (within your team, and with the rest of the programmes hosted within Gracehaven (eg: IPAC) to maximise our support systems.

4. Service Development

4.1 Advocate and represent the rights, needs and welfare of clients through various official platforms, to address service gaps, concerns or issues that will promote and enhance the service delivery for our beneficiaries.

5. Professional Development

5.1 Promote professional development through identifying learning needs, transfer of skills and knowledge and offer training where appropriate.

6. Administration

6.1. Manage staff-to-staff and staff-to-client relationships and mediate any issues that may arise.

6.2. To undertake administration support such as leave approvals, assisting with performance appraisals etc.

6.3 Support in-staff induction / orientation / appraisal / training when required.

6.4 Assist the Night Manager and the finance team with collection, disbursement and meticulous record keeping of pocket money matters.

6.5 Assist the Night Manager in coordinating meetings, constructing and compiling all reports required for presentation in meetings or various boards.

6.6 In the absence of the Night Manager, assume the supervision role in dispensing all necessary and appropriate duties.

QUALIFICATIONS
  • Diploma or Degree from a recognised institution
  • At least 5 years of relevant experience
  • Preferably in Social Services
  • Keen to work in children and youth sector
OTHER INFORMATION

5-day work week and the total work hours is 44 hours per week.

Under normal circumstances the hours of duty will be as follows:

10.00pm to 7.00am - Monday to Sunday (inclusive 1 hour break)

The program is a 24/7 community care service, hence flexibility in work arrangement is expected.

Please note that your application will be sent to and reviewed by the direct employer - The Salvation Army Singapore
Tell employers what skills you have

Administration work
Interpersonal Skills
Social Services
Counseling
Administration
administration support
Grants
Interventions
Team Player
Case Management

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