Duty Manager

2 weeks ago

Singapore KATONG HOLDINGS PTE. LTD. Full time
Roles & Responsibilities

At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.

At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.


Join us as a Guest Services Leader in Holiday Inn Express Katong You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

  • Can play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity.
  • Be accountable for Guest Service Agents’ execution in ensuring consistent Holiday Inn Express guest experience.
  • Assist with third party vendor induction and support in managing the performance of third party vendors
  • Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members
  • Provide mentoring, coaching and regular feedback to help manage conflict and improve employee engagement.
  • Ensure ‘one team approach’ and quality service through daily communication and coordination.
  • Develop programs that drive improvements in team member engagement and are aligned with the Make Every Interaction Counts brand service behaviors.
  • Develop, implement and monitor team member succession planning to ensure future strength.
  • Responsible for Guest Services Agents’ Training / Rostering / Coaching as directed by the EAM, Hotel Manager or General Manager.
  • Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
  • Carry out the special needs and requests of guests and repeat visitors.
  • Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.
  • Demonstrate BrandHearted behaviors by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates.
  • Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
  • Make time to interact with guests, solicit feedback and build relationships.
  • Responsible for IHG Rewards Club enrolment and recognition.
  • Assist guest services agents in all Reception tasks.
  • Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service Level Standards.
  • Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management.

Qualifications and requirements

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.


In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

  • Duty Meals
  • Birthday Off
  • Medical Benefits
  • Medical & Dental Benefits
  • Insurance Coverage
  • 25-50% F&B Discount at restaurants within IHG Singapore Hotels
  • Special Employee Rate at all IHG Hotels worldwide
  • Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6500 hotels in over 100 countries around the world.


Tell employers what skills you have

Coaching
Front Office
Mentoring
Microsoft Office
Restaurants
Housekeeping
Succession Planning
Problem Solving
Administration
Service Level
Employee Engagement
Communication Skills
Hotel Management
Writing Skills
Conflict
Hospitality

  • E-commerce Manager

    6 hours ago

    Singapore Lotte Duty Free Full time

    Lotte Duty Free OverviewLotte Duty Free is one of the world's leading retailers, operating across 19 locations in 6 countries and 12 airports. We showcase a wide range of luxury brands in various categories and have a long heritage as a trusted travel partner.We are seeking a passionate and dynamic Marketing & Communications Manager to drive marketing...

  • Marketing & Communications Manager

    10 hours ago

    Singapore Lotte Duty Free Full time

    Location :Marketing Posted on :03 March 2025ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world’s leading retailers, operating across 19 locations in 6 countries and 12 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury...

  • Duty Manager

    2 weeks ago

    Singapore HOI HUP NOVENA PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SUMMARYDuties and Responsibilities· The Duty Manager is the representative of Senior Management· The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the...

  • Duty Manager

    2 weeks ago

    Singapore HOI HUP NOVENA PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SUMMARYDuties and Responsibilities· The Duty Manager is the representative of Senior Management· The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the...

  • Duty Manager

    2 weeks ago

    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SUMMARYThe Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the...

  • Duty Manager/Senior Duty Manager

    2 weeks ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    Roles & ResponsibilitiesBe part of an amazing at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.The Duty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.Our Expectations:Oversee and is responsible for the pre arrival, arrival, and post arrival of...

  • Duty Manager

    2 weeks ago

    Singapore 30 BENCOOLEN PTE. LTD. Full time

    Roles & Responsibilities30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.Take a step to be a part of this great team as a Front Office Duty Manager. You will be fully responsible for...

  • Strategic Marketing Leader

    6 hours ago

    Singapore Lotte Duty Free Full time

    About Lotte Duty FreeLotte Duty Free is a leading retailer operating across various locations, offering a world of luxury brands in cosmetics, perfumes, watches, jewellery, liquor, wine and more. Headquartered in South Korea, the company has a long heritage as a trusted travel partner.We are seeking an experienced Marketing & Communications Manager to...

  • Duty Manager

    5 days ago

    Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesWe take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and...

  • Duty Manager

    3 weeks ago

    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    Roles & ResponsibilitiesThe main responsibilities and tasks of this position are listed as, but not limited to the following: Assist the Section Head to supervise the front of the house and Working Lounge operations. In the absence of higher management to make decisions regarding operational problems Coordinate and work closely with all departments...

  • Marketing Operations Director

    6 hours ago

    Singapore Lotte Duty Free Full time

    About the RoleWe are looking for a highly skilled Marketing & Communications Manager to join our team at Lotte Duty Free. As a key member of our marketing team, you will be responsible for driving marketing efforts to optimise current revenue streams and explore new markets.This is a unique opportunity to develop your career as a Marketing Manager in a...

  • Digital Marketing Specialist

    6 hours ago

    Singapore Lotte Duty Free Full time

    About the OpportunityWe are seeking an experienced Marketing & Communications Manager to join our team at Lotte Duty Free. As a key member of our marketing team, you will be responsible for driving marketing efforts to optimise current revenue streams and explore new markets.This is a unique opportunity to develop your career as a Marketing Manager in a...

  • Duty Manager

    2 weeks ago

    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Roles & ResponsibilitiesAs Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.Job Descriptions Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs. To...

  • Duty Manager

    2 weeks ago

    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Roles & ResponsibilitiesAs Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.Job DescriptionsOversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs. To...

  • Duty Manager

    4 weeks ago

    Singapore CARLTON CITY HOTEL (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities1. Responsible for the overall smooth operations of Front Office functions i.e. Reception, Concierge, Communications and the Club Lounge.2. Acts as the key contact for any guest issue or Hotel emergency in the absence of the Senior Management Team.3. Handles all guest complaints and feedback in a professional...

  • Duty Manager

    4 weeks ago

    Singapore CARLTON CITY HOTEL (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities1. Responsible for the overall smooth operations of Front Office functions i.e. Reception, Concierge, Communications and the Club Lounge.2. Acts as the key contact for any guest issue or Hotel emergency in the absence of the Senior Management Team.3. Handles all guest complaints and feedback in a professional...

  • Duty Manager

    2 weeks ago

    Singapore SERENE LAND PTE LTD Full time

    Roles & ResponsibilitiesResponsibilitiesDirect, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff's conduct and...

  • Fund Operations Manager

    2 days ago

    Singapore ADANSONIA FUND MANAGER PRIVATE LIMITED Full time

    The Company is a Capital Market Services Licence holder regulated by the Monetary Authority of Singapore. Responsibilities: Work with CEO and manage the day to day operations of the company and funds (currently 2 Private Equity VCC’s); Act as a Representative of the Company; Oversee and manage the ongoing compliance requirements including: ...

  • Duty Manager

    4 weeks ago

    Singapore RB CAPITAL HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesWhat’s the job?Duty Managers (DM)s play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity. Accountable for Guest Experience Agent (GEA)’s execution of the consistent Holiday Inn Express guest experience.Your Day-to-DayFinancial...

  • Duty Manager

    4 weeks ago

    Singapore RB CAPITAL HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesWhat’s the job?Duty Managers (DM)s play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity. Accountable for Guest Experience Agent (GEA)’s execution of the consistent Holiday Inn Express guest experience.Your Day-to-DayFinancial...