Raffles Hotel Singapore

3 weeks ago

Singapore BEACH ROAD HOTEL (1886) LTD. Full time
Roles & Responsibilities

As part of Raffles Hotel Singapore’s Leadership Development Programme, the Food and Beverage Management Trainee will gain practical experience and knowledge through a structured 18-months programme. The programme will involve a rotation across various restaurant concepts and supporting departments, which will be customised based on operations’ and trainee’s expectations and requirements. To complement their learning and assimilation into a leadership role, the management trainee may be involved in special projects as assigned by F&B leaders, and mentored by a senior leader of the hotel.

Primary Responsibilities

Food and Beverage Service

  • Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
  • Is always well presented and adheres to hotel’s grooming standard.
  • Greets and farewells guests and colleagues in a friendly and courteous manner.
  • Assists colleagues and guests efficiently and in a professional manner.
  • Takes responsibility for residents’ and guest belongings in the restaurant or bars.
  • Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
  • Undertakes F&B special projects as directed by F&B leaders and/or mentor.

Provides a Leading and Consistent Guest Experience

  • Promotes sales through direct guests’ contact.
  • Constantly obtains guest feedback during operation ensuring guest satisfaction.
  • Handles minor complaints and reports to the managers for proper follow up.
  • Builds strong relationships with local guests and builds loyal following as foundation for a successful operation.
  • Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

  • Is a role model for the Food & Beverage Service Associates.
  • Proactive, innovative with in depth Food & Beverage and market knowledge.
  • Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly.
  • Provides a high level of Safety and Security for guests and colleagues.
  • Checks daily opening and closing duties.

Training, Learning and Development of the Team

  • Completes all components of the Raffles Leadership Development programme.
  • Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
  • Assists in recording and submitting monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
  • Guides the departmental orientation for new hires.
  • Ensures that colleagues are aware of hotel rules and regulations.
  • Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

  • Performs any other duties that may be assigned by the manager.
  • Ensures NEA rules and regulations are met and achieve.
  • Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
  • Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
  • Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts.

Candidate Profile

Knowledge and Experience

  • Degree or Diploma in hospitality or related field.
  • Experience in Food & Beverage an advantage.

Competencies

  • Fluent in oral and written English.
  • Ability to speak other languages and basic understanding of local languages.
  • Strong communicator with presentation and influencing skills.
  • Team player with strong interpersonal skills with ability to work with colleagues from different cultures and connect well with colleagues at all levels across divisional borders.
  • Service oriented with an eye for details and a good understanding of what it takes to build a strong service culture in a world-class hospitality icon.
  • Driven and able to work independently with high proactivity in a dynamic environment.
  • Analytical with proven organisational skills and attention to details.
  • Flexible, able to adapt to different working locations/environments and able to embrace and respond to change effectively.
  • Loyalty, high integrity and ability to keep confidentiality
  • Focuses on service with an eye for detail and an approachable attitude.
  • Works well under pressure, analyses and resolves problems, and exercises good judgment.
  • Self-motivates and shows good initiative in a dynamic environment.
  • Possesses good computer and property management system skills.

Benefits of Joining Raffles Hotel Singapore

  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.

Tell employers what skills you have

Influencing Skills
Teamwork
Leadership
Microsoft Office
Hospitality Service
Food Safety
Works Well Under Pressure
Interpersonal Skills
Handle guest feedback
Career Development
Leadership Development
Approachable
Corporate Social Responsibility
Attention to Details
Guest Satisfaction
Food & Beverage
Adaptable to Changes
Food Service
Able To Work Independently
Hospitality

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