Hotel Reservations Executive

1 week ago

Singapore Marina Bay Sands PTE. LTD. Full time
Roles & Responsibilities

JOB SCOPE

  • Help guests with planning and booking reservations for Integrated Resort products and services.
  • Understand guests’ needs and provide them with personalized solutions.
  • Be customer centric with internal and external guests via all communication channels.
  • Deliver high touch experience that is aligned with Company Service Strategy to all guests.
  • Handle first level complaint with a pleasant disposition.
  • Agility to handle services and requests effectively & efficiently.
  • Apply logic and high EQ in guest challenges and proactively offer/discuss resolution with a Manager on Duty.
  • Up to date with hotel information of events/activities to provide accurate information in a timely manner.
  • Responsive to emergency situations in according to hotel guidelines.
  • Contribute to achieve individual and team KPIs.
  • Support other responsibilities that may be assigned from time to time.

JOB REQUIREMENTS

  • Proven experience as hotel reservation agent, concierge, or experience in customer service role is an advantage.
  • Proficient in both English and Japanese as need to liaise with English and Japanese speaking guests.
  • Excellent communication skills, both verbal and written.
  • Polite and confident with a great deal of patience.
  • Customer centric attitude and work well under pressure.
  • Compose in handling complaints and emergencies.
  • Ability to multi-task and comfortable with applications and technology.
  • Rotational shifts including public holidays and overnight shifts, depending on operation needs.
  • High collaboration and adaptable to changes in a dynamic environment.
  • Mature, meticulous, resourceful, organized, and able to work independently.
  • Work is subjected to change to meet business/operational need.
  • Able to work in front of computer and sit for extended periods of time.



Tell employers what skills you have

Communication
tender
communication channels
Customer Service Oriented
Handle calls
scope
service strategy
Answer calls
challenging
Customer Service
Scheduling
On time
Call Center

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