Head of Operations
3 weeks ago
Our client is an established owner of healthcare & hospitality facilities and we are looking for a new Head of Operations to join our team.
As the Director / Head of Operations, you will oversee the seamless daily operations of our hospitality and healthcare facilities. Reporting directly to the General Manager, this pivotal role requires a leader with a unique blend of 5-star hotel management expertise and experience in acute healthcare environments. The ideal candidate will be an adaptable, dynamic professional who can excel in a fast-paced and diverse operational setting.
Key Responsibilities:
- Operational Leadership: Direct and oversee operations across hospitality and healthcare facilities, ensuring exceptional service delivery and operational efficiency.
- Team Development: Mentor and lead department heads, fostering a collaborative and high-performing work culture.
- Guest and Patient Experience: Drive strategies to enhance customer satisfaction in both hotel and healthcare environments, addressing feedback promptly and effectively.
- Compliance and Standards: Ensure adherence to hospitality and healthcare regulations, as well as internal quality standards.
- Strategic Execution: Work closely with the GM to align operational strategies with organizational goals, focusing on innovation and adaptability.
- Financial Management: Oversee budgets, control costs, and optimize resources to achieve financial objectives.
Experience Required:
- Minimum of 8-10 years in Hotel and Healthcare Operations Management, preferable with 3 years experience in a leadership role within a luxury or upscale hotel.
- Experience in acute hospital operations or healthcare service management
- Proven ability to lead and motivate diverse teams, with a focus on employee development and engagement.
- Deep commitment to delivering exceptional guest experiences, with a proactive approach to service improvement.
- Strong understanding of financial management, including budgeting, forecasting, and cost control.
- Excellent analytical and decision-making abilities with a track record of effectively resolving operational challenges.
- Superior interpersonal and communication skills, capable of engaging effectively with guests, staff and other stakeholders.
- Familiarity with Hotel and/or Healthcare Software systems.
Education:
- Bachelor’s degree in Hospitality Management, Business and/or Healthcare Administration, or a related field.
- Relevant certifications or advanced training in both hospitality and healthcare management is advantageous.
Tell employers what skills you have
Forecasting
Management Skills
Leadership
Financial Management
Service Management
Healthcare
Team Development
Business Acumen
Operations Management
Hospitality Management
Healthcare Management
Strategy
Adaptable
Adaptability
Budgeting
Customer Satisfaction
Hotel Management
Cost Control
Service Delivery
Hospitality
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