Network Support Engineer

4 weeks ago


Singapore ST ENGINEERING INFO-SECURITY PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Provide maintenance and support for Customers' IT Network Services.
  • Hands-on experience in troubleshooting large, complex networks comprises of 10 to 20 nodes.
  • Experience working with LAN/WAN/WLAN which include:
  1. Cisco Wireless, Routers, Catalyst and Nexus Switches, Firepower, IPS/IDS, ISE, ASA, ESA, WSA, SMA
  2. Alcatel Wireless and OmniSwitch
  3. Arista Switches and Cloudvision
  4. Fortinet, Checkpoint, SolarWinds NPM/NCM/NTA, F5 LTM and Aruba ClearPass
  • Perform break-fix which include troubleshooting and problem identification for any network services.
  • Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment.
  • Perform the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests.
  • Work closely with Service Delivery Manager to fulfil deliverables, service report and operational request.
  • Establish TAC cases with the principal vendor for complex problem until its resolved.
  • Mentor Tier 1 Engineers and conduct training to align the Engineers’ technical competency.



Requirements:

  • Required to have minimum 3 – 5 years of hands-on network technical support experience in SI Environment.
  • Cisco and Arista certification is preferred.
  • Experience with LAN, WAN, WLAN, Data and Security networking in implementation, maintenance support and break-fix.
  • Fast-paced environment
  • Proven analytical and problem-solving abilities.
  • Highly self-motivated and directed, with keen attention to detail.
  • Experience working in a team-oriented, collaborative environment.
  • Good communication and writing skills.
  • Strong customer service orientation.
  • Able to work in 24 x 7 standby duties



Work location: Jurong East


Tell employers what skills you have

Switches
Fortinet
Troubleshooting
Technical Operations
Network Administration
Checkpoint Security
System Integration
CheckPoint Firewall
Test Cases
Problem Identification
Networking
Cisco Certified
Solarwinds
Routers
Network Security
Proof of Concept
Technical Support

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