Guest Relations Officer/Executive

2 days ago


Singapore THE FULLERTON HOTEL Full time
Roles & Responsibilities

  • Efficiently, courteously and expediently welcome, handle, check in, check out and bid farewell for all VIP lounge guests ensuring their comfort and satisfaction, adhering by the hotel standards required.
  • Efficiently and courteously provide cashiering-related services and foreign exchange.
  • Adhere to all credit procedures and accounting procedures as they pertain to the registration process.
  • Efficiently and courteously provide information and assistance and maintain excellent relations at all times.
  • To handle all keys, mail, telexes, messages and any other items for guest as requested.
  • To assign rooms and prepare keys/folders for all arriving guests.
  • Maintain good guest relations with in-house guests at all times.
  • o contribute in developing the hotel’s Guest History system by obtaining relevant details and inputting them into the hotel information system.
  • Efficiently and courteously provide Food & Beverage related services ensuring guests’ comfort and satisfaction, adhering by the hotel standard required.
  • Perform other duties related or unrelated to VIP lounge or as assigned by Manager.



Tell employers what skills you have

Communication
Housekeeping
Good Interpersonal Communication Skills
Inventory
Composition
VIP
Property
Team Spirit
Cashiering
Facility Maintenance
Team Player
Customer Service
Team Work
Safety Training
Hospitality
Customer Service Experience

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