Customer Service Specialist

3 weeks ago


Singapore BOB THE BAKER BOY PTE. LTD. Full time
Roles & Responsibilities

We're Singapore’s homegrown E-commerce bakery, and we aim to make a million people happy with our bakes.

If you’re looking to work in a modern kitchen, you’re at the right place. Here, our artisans build customised cakes, we make celebrations extra special. We’re that friend that will always make your day.

We have a strong startup culture. We work hard, we play hard. We don’t gossip. We don’t boss people around. We make mistakes but we keep ourselves accountable. We constantly review our work and ask ourselves how something can be done better. We communicate a lot and we solve problems together. We are resilient - both physically and mentally.

Sounds like you? You may very well fit into the company as one of us


Job Description

1. Ensuring all orders for our standard and designer bakes are made and delivered on time.

2. Ensure excellent customer service standards and maintain high customer satisfaction.

3. Supervising new team members, and provide effective guidance.

4. Work with the kitchen to ensure that the bakery is adequately stocked with quality baking ingredients and supplies.


Accountabilities

1. Ensure fast (1 hour) customer ticket turnaround time.

2. Tracked ticket handling efficiency

3. Ensure all orders for our standard and designer bakes are loaded onto delivery vehicles timely - Variable incentives when you achieve 100% customer satisfaction


You know you are suitable if you:

1. Are a driven, hard and efficient worker

2. Bonus if you have previously worked front-of-house in an F&B Establishment

3. Bonus if you have a diploma/degree in Culinary Arts or Baking and Pastry Arts.


Why our team love working alongside us:

1. Fun, family culture with open communication

2. Good employee benefits:

- Cake credits a year

- Medical Benefits

- Staff meals at least once a week

- Monthly outings

- Birthday celebrations

- Lots of team bonding activities

- Free access to gym facilities in the building

3. An conducive environment that prioritises your growth and learning


Tell employers what skills you have

CRM
Account Management
Microsoft Office
Microsoft Excel
Written English
Customer Experience
Interpersonal Skills
Customer Care
Customer Success
Communication Skills
Customer Satisfaction
Customer Service

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