Senior Manager, Professional Services Project/Program Management

1 month ago

Singapore Palo Alto Networks Full time

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together

Your Career

The Professional Services Senior Manager (Project/Program Management) will lead a team of Program Managers, Project Managers and Coordinators, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. This person will drive customer deployment projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes. You will have direct responsibility on portfolio delivery efficiency, revenue targets and customer satisfaction.

Your Impact

  • Team management of more than 10 direct reports

  • Part of the regional leadership team and responsible for APAC’s portfolio of projects

  • Resourcing forecasting and Onboarding activities to meet demands

  • Project assignment and quality control

  • First-line support and escalation management for PS projects

  • Help with the team goals, for example actively working to reduce the backlog, increase CSAT responses and overall quality, Revenue recognition and forecasting

  • Determine project partners and team structure/organization partners will include technical and business resources

  • In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables

  • Work with internal stakeholders like Sales, Customer Success and Support teams to ensure a successful outcome on projects

  • Ensure quality control on the right usage of project management tool

  • Performance evaluation and continuous growth of your team members

  • Staffing, coaching and upskilling your direct reports according to their career plans and ambitions

  • Drive high billable utilization of the team and having full control of the productivity of team members

  • Championing Business Like Disciplined Execution in every day project management activities

Your Experience

  • BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required

  • Masters in management discipline is a plus

  • Related work experience leading a high performing team delivering complex projects and programs desired

  • Analyze project profitability, revenue, margins, bill rates, and utilization

  • Strong proficiency with project management software, such as Clarizen, Asana, Confluence, or JIRA

  • Good presentation skills including written, oral, presentation

  • Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization

  • Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments

  • Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations

  • Experience managing large scale (Global) deployments with multiple projects, teams and resources

  • Project Management Institute PMP(r) certification or equivalent a plus

  • Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

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