Head of Digital Direct, Clover

1 month ago

Singapore Fiserv Full time

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Head of Digital Direct, Clover

What does a Head of Digital Direct, Clover do at Fiserv?

This regional role will report to the Head of APAC. The individual will offer experience and fresh ideas combined with strong project management discipline to deliver on all aspects of the digital experience for the client.

The individual, a leader committed to delivering client-centric, frictionless experiences, will work closely with leaders across Marketing, Product, Operations and Client Service in region and globally to define the entire digital client journey with full end-to-end responsibility of the P&L and go to market of the digital channel. The individual will leverage global playbooks / global assets whilst benefiting from experience in APAC markets to localize and specifically target businesses in Australia, Hong Kong and Singapore.

The individual will develop a digital journey that promotes digital self-service, conversion and retention. The individual will develop digital marketing programs to drive lead traffic to the website, define the UX with streamlined product selection and purchase journey to ensure high conversion rates; develop the digital onboarding journey by establishing digital self-service and self-boarding user journeys to drive efficiencies in the boarding process, including KYC, risk and compliance; streamline the order fulfilment process for timely provision of hardware and ensure that the client receives relevant and timely communication throughout the journey.

What you will do:

  • Develop the digital channel as described above, owning the end-to-end project to launch client facing websites from a UX, navigation perspective and integration to platforms to ensure streamlined end-to-end digital journey.

  • Manage SEO, drive technical enhancements, whilst optimising content and website recommendations locally. Partner to develop local social channels to support SEO.

  • Partner with country leads to identify opportunities within key markets to drive digital performance where suitable for target audiences, then establish test activity to create relevant business case, e.g. Paid media such as Google Ads, through to Aggregators etc. Launch test and learn approach to identify partnership opportunities and tactics to drive marketing qualified leads.

  • Responsible for day-to-day relationship management with agency supporting digital programs. Includes preparing requirements for digital campaigns, and project managing them to launch and ongoing improvements.

  • Create a Marketing Data Dashboard to demonstrate Digital performance, ensuring economic decisioning within the channel mix. Introduce tracking and measurement across each local market to determine ROI of media activity and influence future channel mix.

What you will need to have:

  • Minimum 10 years’ digital experience in a global organisation, leading go to market projects, partnering with key business stakeholders. Strong project management and partnership skills.

  • A motivated leader committed to driving growth across digital channels through customer centric design with focus on teamwork, execution and timely delivery of strategic projects. Strong project management skills to hit deadlines and ensure success metrics are met.

  • High level of integrity to hold confidential information for strategic projects.

  • Ability to drive continuous process excellence, improving client experience throughout the client journey.

  • Strong technical skills, html and a thorough understanding of website development life cycle and best practices are required. Strong understanding of digital content publishing.

  • Experience driving successful lead generation, attrition and cross-sell and follow-up campaign. Solid knowledge of search engine marketing best practices including SEO and PPC. Understanding of Google Analytics and general web performance metrics, with strong analytical skills and an ability to translate data into actionable recommendations.

  • Passion for results and data-driven decision-making in the digital marketing field. Digital analytics and reporting and working with tracking parameters for clear and effective ROI on campaigns.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name

  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

  • Digital Marketing Intern

    1 month ago

    Singapore Heroes of Digital Pte Ltd Full time

    Job Highlights:Work-Life Balance Career Progression2 days WFH per week We're looking for a Digital Marketing Intern who can execute Google and Meta Ad campaigns and provide a stellar client service experience. Learn about digital marketing campaign and account management (Paid Search and Social Campaigns, SEO, Video, Display).Assist in the creation of...

  • Digital Marketing Intern

    1 month ago

    Singapore Heroes of Digital Pte Ltd Full time

    Job Highlights: Work-Life Balance  Career Progression 2 days WFH per week  We're looking for a Digital Marketing Intern who can execute Google and Meta Ad campaigns and provide a stellar client service experience.  Learn about digital marketing campaign and account management (Paid Search and Social Campaigns, SEO, Video, Display). Assist in the...

  • Head of Digital Learning and Innovation

    4 weeks ago

    Singapore Stamford American International School Pte. Ltd. Full time

    Position ObjectiveThe Head of Digital Learning is responsible for the strategic planning, implementation, management, and ongoing evaluation of digital learning at Stamford. They co-lead the Digital Learning Team, which collaborates within divisions to support teams, teachers and administrators to help redesign learning in a digital world to inspire, create,...

  • Head of Digital Learning and Innovation

    4 weeks ago

    Singapore STAMFORD AMERICAN INTERNATIONAL SCHOOL PTE. LTD. Full time

    Roles & ResponsibilitiesPosition ObjectiveThe Head of Digital Learning is responsible for the strategic planning, implementation, management, and ongoing evaluation of digital learning at Stamford. They co-lead the Digital Learning Team, which collaborates within divisions to support teams, teachers and administrators to help redesign learning in a ...

  • Head of Legal – Maritime

    4 weeks ago

    Singapore Direct Search Asia Pte Ltd Full time

    Job DetailJob Reference P10210Job DescriptionDirect Search Global is working with a Maritime company to fill a role of Head of Legal in their Singapore office. If you have prior experience in the Maritime industry and looking for career advancement, you are welcome to apply with us.Job Responsibilities:Develop and implement the company's legal strategy,...

  • Head of Digital

    2 weeks ago

    SINGAPORE ENGIE Full time

    About UsENGIE is a global energy player, focused on renewables and low-carbon decentralized energy infrastructure. The Group is pillared by 4 key businesses - Renewables, Energy Solutions, Networks, Thermal & Supply, and together with our 170,000 employees, we are committed to accelerate the transition towards a carbon-neutral world, through reduced energy...

  • Designer, Digital Marketing

    5 days ago

    Singapore Nanyang Institute Of Management Pte Ltd Full time

    Nanyang Institute of Management is an EduTrust certified Private Education Institution offering a variety of courses. We invite qualified and experienced individuals for the following position(s):Designer, Digital MarketingJob Descriptions:. Develop concepts and art direction for brochures, advertisements, digital marketing campaigns, annual reports and...

  • Retail Banking Digital Business Consultant

    5 days ago

    Singapore Bank Of China Limited Full time

    1. Developing strategic plans on the bank's core banking systems and mobile banking functionalities. 2. To compare existing functionalities with headquarter and other overseas branches and propose for enhancements3. To conduct market survey of recent market trends in Singapore and China and competitor's functionalities.4. To draft and provide requirement...

  • Marketing Executive

    3 weeks ago

    Singapore Practicing Management Institute Singapore Pte. Ltd. Full time

    Marketing Executive (Digital Marketing Direction) (Full-time/Part-time)Full-time Salary: SGD 4,500 - SGD 6,500Part-time Hourly Rate: Starting from SGD 20 per hourJob Responsibilities:Responsible for formulating and implementing full-channel digital platform operations strategies for courses/consulting projects, including EPR strategies, annual comprehensive...

  • Head of IT

    3 days ago

    Singapore Bank Of Communications Co., Ltd Full time

    JOB RESPONSIBILITIES1. General Management. Department managing such as work review, plan. IT budget managing. Liaise with IT departments of Head office. Create/Update/Renew IT policy and procedure. Organize ITCO meeting. Report IT department work in Management meeting monthly. Manage IT incident and incident response plan2. Contingency Management. Carry out...

  • Marketing Executive

    2 weeks ago

    Singapore PRACTICING MANAGEMENT INSTITUTE SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesMarketing Executive (Digital Marketing Direction) (Full-time/Part-time)Full-time Salary: SGD 4,500 - SGD 6,500Part-time Hourly Rate: Starting from SGD 20 per hourJob Responsibilities: Responsible for formulating and implementing full-channel digital platform operations strategies for courses/consulting projects, including EPR...

  • Digital Marketing Intern

    4 weeks ago

    Singapore Shipsfocus Services Pte. Ltd. Full time

    Job Title : Digital Marketing InternReports to : Head of MarketingShipsFocus is world's first and foremost maritime venture studio. We are at the forefront of maritime technology, creating startups and solutions that solve real problems for the trillion-dollar industry. We are committed to an employee-oriented, high performance culture that emphasizes...

  • Head of IT

    3 days ago

    Singapore BANK OF COMMUNICATIONS CO., LTD Full time

    Roles & ResponsibilitiesJOB RESPONSIBILITIES1. General Management• Department managing such as work review, plan• IT budget managing• Liaise with IT departments of Head office• Create/Update/Renew IT policy and procedure• Organize ITCO meeting• Report IT department work in Management meeting monthly• Manage IT incident and incident...

  • Digital Solutions Architect

    3 weeks ago

    Singapore Convertium Pte Ltd Full time

    Convertium is one of Singapore's most established digital agencies. We help clients solve business problems with easy, efficient, and engaging digital experiences.The Digital Solutions Architect is a knowledge and practice leader. You will collaborate with project teams to plan, design and implement web technologies to achieve optimal business results for...

  • Digital Marketing Intern

    1 month ago

    Singapore SHIPSFOCUS SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title : Digital Marketing InternReports to : Head of MarketingShipsFocus is world’s first and foremost maritime venture studio. We are at the forefront of maritime technology, creating startups and solutions that solve real problems for the trillion-dollar industry. We are committed to an employee-oriented, high performance...

  • Head of Digital Transformation

    3 weeks ago

    Singapore Halcyon Knights Full time

    This rapidly expanding, market leading technology business is looking to hire a highly experienced, dynamic leader to drive and implement a business-critical roll out of a large scale app alongside strategic digital transformation projects.  This is a permanent role which offers superb long-term career progression in a strategic capacity as part of the...

  • Communications Officer

    2 weeks ago

    Singapore Bible Society Of Singapore, The Full time

    Department: Communications & Media Centre (CMC)Reports To: Communications Coordinator/ManagerOverall Responsibilities:Execute the communications strategy through a variety of digital platforms to help build the Bible Society's brand, promote the Bible Mission and communicate the various Centres' publicity and fundraising needs. Support communication needs of...

  • Country Head

    4 weeks ago

    Singapore Page Executive Full time

    About Our Client We are working with an established retail player that has strong recognisable brand name regionally.Job Description Reporting directly to the Board of Directors, the Country Head will spearhead the transformation phase to further enhance its digital and omnichannel strategy in Singapore market, driving P&L and providing change management...

  • Senior Android Software Engineer

    1 month ago

    Singapore NE Digital Full time

    COMPANY DESCRIPTIONNE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life...

  • Senior Android Software Engineer

    4 weeks ago

    Singapore NE Digital Full time

    COMPANY DESCRIPTIONNE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life...