Service Supervisor

1 month ago


Singapore SELECT SERVICE PARTNER SINGAPORE PTE LTD Full time

Our Crew members are essential to SSP. They play a vital role in greeting customers, taking orders, and preparing food according to standard operating procedures (SOP) while maintaining the standards of each of our brands.

You'll also have opportunities to learn various stations within the brand and, with training and time, cross-train across different brands, gaining exposure to a wide range of food and beverage (F&B) concepts. We value individuals who share our love for food and dedication to people.Our Brand Partners include Jones The Grocer, Ya Kun, Jamie's Deli, Archipelago Brewery, Mango Tree, Tap & Brew, Town White Coffee, and Tai Cheong Bakery.Responsibilities:- Ensure the smooth operation of the outlet, aligning with the strategies to maximize profitability and customer satisfaction.- Guide and coach new and existing staff.- Carry out day-to-day restaurant tasks.- Display excellent customer service behaviors consistently.- Create a high standard of customer experience, being attentive to customers and addressing their queries.- Maintain cleanliness within the restaurant, adhering to high standards.- Support the effective execution of new promotions, marketing activities, and product launches within the specified time and quality standards.- Follow cash handling procedures accurately.- Comply with all statutory requirements such as licensing, risk assessments, health and safety, fire awareness, accident reporting, manual handling, risk assessments, and unit cleaning schedules.- Understand the crisis management process, including local station evacuation procedures.- Ensure that all staff managing shifts have received appropriate training.Requirements:- Minimum of three (3) years of experience in the food service industry.- Excellent interpersonal skills and moderate proficiency in English.- Responsible and capable of working in a fast-paced environment.- Strong team player, self-motivated, and well-organized.


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