Claims Team Leader

4 weeks ago

Singapore Marsh Full time

Marsh is seeking candidates for the following position based in the Singapore office:

Senior Manager, Reinsurance Claims

What can you expect?

  • This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional claims team based in Singapore.
  • This role will offer the successful candidate fantastic exposure within a dynamic team and across Marsh McLennan, which in turn offers great opportunities for career development.

What is in it for you?

  • Embark on a journey of career growth and acceleration with an award-winning Fortune 500 company that provides you with a collaborative, strong support network.
  • You will also get access to colleague resource groups across the globe that provides mentorship and development opportunities to help you build a sense of connection and community throughout your career.

We will count on you to:

  • You will be covering claims on lines of business such as Property, Casualty, Terrorism, Energy, Power, Construction & FinPro.
  • Role involves interfacing with clients, placing brokers, retail office colleagues, (re)insurers, claims experts and other parties.
  • Identifies potential policies and coverage for incoming claims, performing independent research to seek validation or clarification where necessary
  • Notifies (re)insurers of any new claim in a prompt manner and keeps them fully updated as the claim progresses. This involves the registration of the claim on the system(s), the issuance of PLAs, RLAs, DLAs, debit & credit notes and the collection of both indemnity and expert fees with regular follow up in order to deliver timely collections.
  • Handles complex issues pertaining to claims complications, claims processes and/or claims collections, escalating where necessary.
  • Provides prompt, clear and accurate advice to clients and other parties on any claims matters
  • Coordinates with MMC Finance/Credit Control on claims and/or fee payment reconciliations and ongoing settlements to clients and claims experts
  • Maintain physical and/or e-files for all documentation to/from clients, (re)insurers, claims experts, etc., and ensures that all notifications, expert reports and updates are e-filed.


What you need to have:

  • More than 10 years' claims experience, preferably within a broking environment, with experience in some of the lines of business mentioned above
  • Achieved CGI, ACII or equivalent relevant qualification
  • Good understanding of (re)insurance policies, contracts/slips and their commercial aspects
  • Experience in handling large and complex (re)insurance claims
  • Able to multi-task and work well under pressure
  • Able to work independently as well as within a team in a fast paced environment

What makes you stand out?

  • Strong negotiation, presentation and problem solving skills.
  • Highly motivated, team player with good interpersonal skills.
  • Ability to navigate swiftly in a fast paced environment.

Marsh is the worldâs leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the worldâs leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person.

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