Manager Of Residential Services

1 month ago

Singapore Marriott International, Inc Full time

Job Number 23192358
Job Category Rooms & Guest Services Operations
Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY
Functions as the strategic business leader for residential service activities required between the homeowners and the management company. Manages luxury condominium facilities with attention to and support of the 4 Pillars of Operational Excellence. Monitors the development and implementation of residential brand strategies and supports the leadership team in flawless execution. Assists in developing and implementing property-wide initiatives that deliver products and services that create owner engagement while remaining in-line with the condominium documents. Acts as the liaison between the management company and the homeowners and fosters positive relationships between all parties.
CANDIDATE PROFILE
Education and Experience
Bachelor\xe2\x80\x99s degree from an accredited university in Hotel Management, Hospitality, Business Administration OR Related major; 2 years\xe2\x80\x99 experience in residential hospitality, or related professional area preferred.
CORE WORK ACTIVITIES
Maintaining Residences Operations Maintains knowledge of owners\xe2\x80\x99 name/number/family members, residence numbers, and floor plans and hours of operation. Maintains knowledge of all marketing packages and promotions used by the sales team (if the property is still in sales). Maintains knowledge of the Hotel Reservation Services Responsible for assisting in the day to day operations for Residences, including vendor activity on-site and office administration. Conduct daily line-ups Participate in monthly departmental meetings to review and assist in the implementation of action plans to improve employee and owner satisfaction. Provide employee recognition on an ongoing basis, including an annual staff event. Maintain complete knowledge and comply with all residences policies and procedures and protects the privacy of the owners. Maintain knowledge of homeowner Rules & Regulations. Communicate with the General Manager or the Director of Residences regularly regarding issues and information relating to residents. Provide feedback to the General Manager of Director of Residences for local standard operating procedures and assist with departmental compliance. Create an environment of open communication for Ladies, Gentlemen and Owners. Monitor logbooks and service requests to verify timely completion of tasks. Monitor unit admittance procedures and verifies correct key inventory Creates and maintains filing system: work orders, reports, home care records, invoices, correspondence, owner forms and proof of insurance. Office Communication should be replied to and filed in a timely fashion Communication via newsletters, email, and faxes may be required on behalf of the association. The General Manager or Director of Residences will monitor the communications the Residential Services Manager will execute. Maintains accurate homeowner\xe2\x80\x99s roster and follow up with services deficiencies Knowledge of the computer systems including, Mystique, Buildinglink, scheduling software and key control software. Communicates with homeowners, management and employees. Manages owner expectations while remaining calm and courteous. Works flexible hours, including weekends, holidays and evenings if necessary.
Managing and Conducting Residences Activities Responsible for assisting in the planning and execution of services and lifestyle activities involving homeowners and the hotel when applicable. Responsible for supporting the leadership team in fostering and maintaining good relationships with the homeowners and their representatives by providing services and amenities aligned with Ritz-Carlton Brand and quality standards. Actively participate in activities and communication that support full participation in the Owner Engagement Survey. Document all resident requests, complaints or problems immediately, implement them in to Buildinglink and notify the designated departments. Serves as a liaison between homeowners and various departments and builder/developer. Provide homeowners with at least 3 options for vendors or Ritz-Carlton services that can aid in home or unit maintenance. Will report any issues that pertain to vendors or service providers and will assist in resolving the issue. Communicate a la carte services provided by Hotel and will communicate requests in a timely manner. Submit maintenance and housekeeping requests to the appropriate department and follow up accordingly. Collect resident owner\xe2\x80\x99s preferences, track and record additional preferences and put them in Mystique. Report any common area items that are not in line with Ritz-Carlton Brand Standards. Create an environment that fosters WOW stories and Lionshare Best Practices. Familiar with Business Priority Matrix. Participation in the creation of WIG\xe2\x80\x99s, Lead Measures and the WIG Boards. Participate in weekly calls. Familiar with the balanced scorecards in Employee/Owner Engagement. Plan regular social gatherings for owners and assist in the creation of newsletters and other methods for communicating events. Assists in the properties cleanliness and is responsible for their part in protecting the physical asset through visual inspections and self-audits.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Senior Manager, Residential Services

    2 weeks ago

    Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

    Job Description:Operational Management Manage and supervise the operations in pursuance to MINDS and cluster's overall vision and objectives Ensure the programmes in residential services are run in accordance with licensing and funding bodies' requirements with high standard of corporate governance Ensure the safety and wellbeing of all clients and staff...

  • Senior Manager, Residential Services

    2 weeks ago

    Singapore MINDSG LTD Full time

    COMPANY DESCRIPTIONMINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.MINDS is today one of the...

  • Senior Manager, Residential Services

    4 weeks ago

    Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionOperational Management Manage and supervise the operations in pursuance to MINDS and cluster’s overall vision and objectives Ensure the programmes in residential services are run in accordance with licensing and funding bodies' requirements with high standard of corporate governance Ensure the safety and well-being...

  • Manager Of Residential Services

    1 month ago

    Singapore Marriott Full time

    Job Number: Job Category: Rooms & Guest Services OperationsLocation: The St. Regis Singapore, 29 Tanglin Road, SingaporeSchedule: Full-TimeLocated Remotely? NoRelocation? NoPosition Type: ManagementJOB SUMMARYFunctions as the strategic business leader for residential service activities between homeowners and the management companyManages luxury condominium...

  • Manager Of Residential Services

    4 weeks ago

    Singapore Marriott Full time

    Job Number: Job Category: Rooms & Guest Services OperationsLocation: The St. Regis Singapore, 29 Tanglin Road, SingaporeSchedule: Full-TimeLocated Remotely? NoRelocation? NoPosition Type: ManagementJOB SUMMARYFunctions as the strategic business leader for residential service activities between homeowners and the management companyManages luxury condominium...

  • Manager of Residential Services

    1 month ago

    Singapore ST. REGIS HOTEL SINGAPORE Full time

    Roles & ResponsibilitiesJOB SUMMARYFunctions as the strategic business leader for residential service activities required between the homeowners and the management company. Manages luxury condominium facilities with attention to and support of the 4 Pillars of Operational Excellence. Monitors the development and implementation of residential brand strategies...

  • Manager of Residential Services

    4 weeks ago

    Singapore ST. REGIS HOTEL SINGAPORE Full time

    Roles & ResponsibilitiesJOB SUMMARYFunctions as the strategic business leader for residential service activities required between the homeowners and the management company. Manages luxury condominium facilities with attention to and support of the 4 Pillars of Operational Excellence. Monitors the development and implementation of residential brand strategies...

  • Manager Of Residential Services

    1 month ago

    Singapore Marriott International Full time

    Job Number 23222100 Job Category Rooms & Guest Services Operations Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Functions as the strategic business leader for residential service activities required between the...

  • Manager Of Residential Services

    1 month ago

    Singapore Marriott Full time

    Job Number 24012589 Job Category Rooms & Guest Services Operations Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type ManagementJOB SUMMARY Functions as the strategic business leader for residential service activities required between the homeowners and the...

  • Manager Of Residential Services

    1 month ago

    Singapore Marriott Full time

    Job Number 23166122 Job Category Rooms & Guest Services Operations Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type ManagementJOB SUMMARY Functions as the strategic business leader for residential service activities required between the homeowners and the...

  • Manager Of Residential Services

    1 month ago

    Singapore Marriott Full time

    :Job Number 24083238 Job Category Rooms & Guest Services Operations Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type ManagementJOB SUMMARYFunctions as the strategic business leader for residential service activities required between the homeowners and the...

  • Manager of Residential Services

    4 weeks ago

    Singapore Marriott International Full time

    Job Number 24083238Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctions as the strategic business leader for residential service activities required between the homeowners and...

  • Manager of Residential Services

    4 weeks ago

    Singapore Marriott International Full time

    Job Number 24083238Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctions as the strategic business leader for residential service activities required between the homeowners and...

  • Manager Of Residential Services

    4 weeks ago

    Singapore Marriott Full time

    Job Number Job Category Rooms & Guest Services Operations Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type ManagementJOB SUMMARY Functions as the strategic business leader for residential service activities required between the homeowners and the management...

  • Manager Of Residential Services

    1 month ago

    Singapore Marriott Full time

    Job Number Job Category Rooms & Guest Services Operations Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type ManagementJOB SUMMARY Functions as the strategic business leader for residential service activities required between the homeowners and the management...

  • Manager Of Residential Services

    4 weeks ago

    Singapore Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services Operations Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Functions as the strategic business leader for residential service activities required between the homeowners and...

  • Manager Of Residential Services

    1 month ago

    Singapore Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services Operations Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Functions as the strategic business leader for residential service activities required between the homeowners and...

  • Manager Of Residential Services

    4 weeks ago

    Singapore Marriott International Full time

    Job Number 23222100 Job Category Rooms & Guest Services Operations Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Functions as the strategic business leader for residential service activities required between the...

  • Manager Of Residential Services

    4 weeks ago

    Singapore Marriott Full time

    Job Number 23166122 Job Category Rooms & Guest Services Operations Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type ManagementJOB SUMMARY Functions as the strategic business leader for residential service activities required between the homeowners and the...

  • Manager Of Residential Services

    4 weeks ago

    Singapore Marriott Full time

    :Job Number 24083238 Job Category Rooms & Guest Services Operations Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type ManagementJOB SUMMARYFunctions as the strategic business leader for residential service activities required between the homeowners and the...