Technical Author

4 months ago

Singapore Canonical Full time

As a technical author, you'll be part of an engineering team, focused on a specific Canonical product.You will lead the team effort to create, maintain and improve documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on - and responsibility for - the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.As the technical author on the team, you will collaborate with software developers, product managers, community members, other documentation authors, information architects, quality assurance engineers and technical support engineers to develop clear documentation for complex technical topics.You will have an important role in a company-wide effort to establish excellence in documentation, across all aspects of its practice.What you'll doCreate, maintain and improve tutorials, how-to guides, reference guides and explanatory materialAddress the needs of users including developers, system administrators and end-usersUse and explore the product in depth, to help discover where the documentation needs to be improvedReview, road-test and improve practical guidesUpdate reference and explanation material in collaboration with colleaguesImprove and correct documentation based on feedback from users and technical supportRead design documents and specificationsBuild, install, and use pre-release software to assist in generating proper instructionsStandardise the structure, presentation, style and language of content across productsActively improve documentation, through attention to practice, process, tools and users' needsContribute towards the development of documentation as a professional discipline at CanonicalOur best candidateIs a technical author who's comfortable working with, reading and writing code, or a programmer/developer with a record of producing excellent documentationHas software development experience in Python, JavaScript or other suitable languagesIs familiar with application deployment, system operations, and infrastructure managementIs qualified with a BS/BA or equivalent in Technical Communication, English, or Computer ScienceIs experienced working in a technical writing positionHas excellent written and verbal communication skillsHas the ability to assimilate technical information rapidly from a variety of sourcesHas the character and flexibility to work in a fast-paced environmentIs familiar with command line UNIX/LinuxIs effective working in a distributed teamIs confident using Ubuntu Desktop for all of the aboveIs familiar with Git or other version control systemsHas knowledge of HTML and MarkdownIs able to travel twice a year for up to two weeks for eventsCanonical is a growing international software company that works with the open-source community to deliver Ubuntu, the world's best free software platform. Our services help businesses worldwide reduce costs, improve efficiency and enhance security with Ubuntu.We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.#stack#LI-remote

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