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Business Consultant

4 months ago

Singapore Richemont Full time

JOB PURPOSE

The successful candidate will become a member of SEAO L2 team in providing system support to our business in SEAO region.

 

HOW WILL YOU MAKE AN IMPACT?

  • Provide Level 2 support on Client Relation Center solutions used for customer interaction and voice response systems
  • Provide Level 2 support on E-commerce sales in SAP ERP and integrated with multiple systems (OMS, Digital Applications and SAP PI/PO)
  • Provide Level 2 support on Customer Relationship Management solutions in SAP CRM and Salesforce
  • Support Group Technology team in coordinating with business on regular release cycle and projects
  • Review, prepare and update necessary documentation (procedure/manual)
  • Provide training and support to business as necessary
  • Perform data migration and authentication settings as necessary
  • Liaise with Level 3 support team on template improvement/functions roll-out
  • Solve, track and report issues by communicating with Key-users and L3 team, troubleshoot any user and system related issues and queries

 

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

  • Degree holder preferably in Information Technology, Engineering or Business Information Management or related disciplines
  • Experience in Salesforce Service Cloud. A certification would be an advantage
  • Knowledge of Vonage voice response system would be an advantage
  • Knowledge of Website/Phone ordering flows would be an advantage
  • Knowledge in SAP SD module and integration knowledge with Logistic would be an advantage
  • Experience in incident management system e.g. ServiceNow, JIRA, etc.
  • Capacity to learn and investigate transverse business flows independently
  • Strong analytical, problem-solving skills and organization skills
  • Service-oriented and user-focused
  • Mature, self-initiated, fast learner and willing to face challenges
  • Good interpersonal and communications skills
  • Fluent written and spoken in English and Mandarin to efficiently manage consistent correspondences with regional counterparts based in Hong Kong.

 

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities, but in the rich diversity of our arts, culture, and human skills, as well as our specific ability to foster untapped potential

 

- We value freedom, collegiality, loyalty and solidarity

- We foster empathy, curiousity, courage, humility and integrity

- We care for the world we live in