System Operations Manager

1 month ago


Singapore Singtel Group Full time

The System Ops  Manager  will represent  OneCare Support shared services covering  system operation for our client/s to:
 

Responsibilities:

  • Interface with Service Manager on all client ops matters.
  • Manage a team of Ops engineers on system related escalation and matters pertaining to Corrective Maintenance and Preventive Maintenance. 
  • Rooster rotation and interface with Service Manager/s on client's escalation.
  • Assist the SDD to ensure his/her engineers are up to the job skill (certification and training).
  • Take Lead in working  with various client's divisions on operation improvement and analysis to better support Client.
  • Key contributor for continuous operation improvement for OneCare Support.
  • Liase with Sales Specialist on deals , and  downstream vendors like Dell, HPE, EMC, Nutanix, etc.
  • Involves in Tender financial assessment for OneCare Support System portion as Solution Manager 

 

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 8 years of experience in system operations and infrastructure management.
  • Proven experience leading and managing a team of IT professionals.
  • Strong knowledge of cloud platforms, virtualization, and networking technologies.
  • Familiarity with security best practices and compliance standards.
  • Excellent communication and interpersonal skills.


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