Technical Writer

4 weeks ago

Singapore Visa Full time

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. When you join Visa, you join a culture of purpose and belonging \xe2\x80\x93 where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world \xe2\x80\x93 helping unlock financial access to enable the future of money movement. Join Visa: A Network Working for Everyone.

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging \xe2\x80\x93 where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world \xe2\x80\x93 helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Technical Communications Services (TCS) is responsible for most of Visa\xe2\x80\x99s technical information serving both technology and business departments. With team members in California, Colorado, and Singapore, we support internal Visa teams and external Visa clients, delivering over 300 technical communications solutions each year including user, implementation, and web services guides online help systems SharePoint solutions operational and departmental procedures release notes and developer Guides API and SDK reference materials system process flows.
Scope As a Technical Writer with TCS, you will work with technical experts across our global organization to document sophisticated payment technology systems, services, and applications. You will be mentored by senior-level writers who will help you to navigate TCS\xe2\x80\x99 documentation and editing services and to understand industry best practices. You will work on a variety of technical documentation projects, gaining expertise in authoring tools and publishing environments as you research, write, and edit technical content for document libraries, help systems, SharePoint sites, intranet sites, and more.
Technical Writers possess a minimum of 5 years of technical writing or related experience. They demonstrate basic skills in document analysis, writing tools, project management and semi-independent interaction with IT development, IT quality, and product management groups.
Responsibilities: Author topic-based content using DITA XML markup with the Oxygen XML editor and Tridion Docs content management system for a variety of Visa products. Work semi-independently to research subject matter and obtain and exchange information, create and maintain project schedule(s), represent writing team in planning and review meetings with project cross-functional stakeholders, communicate status of project to team members, internal business partners, and departmental management, proactively escalate problems and issues as needed, multi-task and prioritize assignments, and analyze existing content for impacts and update them accordingly. Manage and maintain content for customized document editions (profiling) and publishing to various media (single-sourcing). Manage and store source files, complete quality artifacts, update metrics, and implement other processes as directed by the department procedures guide. May also perform technical tasks to support TCS technical staff and developers in maintaining and enhancing publishing tools, systems, and templates. Proficient with written and verbal communication for domestic and global audiences, business and technical alike. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

An undergraduate degree in Information Systems, English, Journalism, Communications, or related technology focused field. 5 or more years of technical writing or related experience. Knowledge of the structure and content of the English language including the rules of composition and grammar. Highly driven, enthusiastic, eager, collaborative, and resourceful. Strong customer service, analytical, research, interpersonal, and problem solving skills. Strong ability to collaborate with multicultural teams across the globe. Knowledgeable with Visa systems or applications. (highly preferred)
Please Note: Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Singapore. We are keeping the situation under close review and will adjust accordingly should the restrictive measures be lifted.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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