Customer Service Engineer

1 month ago


Bedok, Singapore Spectris Pte Ltd Full time

Essential Duties and Responsibilities:

· Responsible for installation, commissioning, maintenance, and repair of current installed base of XRD & XRF for APAC.

· Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly.

· Conform always to Malvern Panalytical and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.

· Ensure that guidelines and standards of work expected by Malvern Panalytical are understood and met. Carry out preventative maintenance activities to installed base as per factory guidelines.

· Provide Service Support and basic training after installation.

· General Service administration activities and report submission.

· Responsible for proper spare part handling per internal procedures.

Qualifications:

· Diploma Electrical Engineering & Mechanical Engineering, Physics, or related education. Knowledge of Chemical Engineering, Chemistry, Chemical, Electronics, Mechanics preferred.

· 2~3 of experience in maintaining analytical instruments or semiconductor equipment is preferred.

 · Able to read circuit diagrams, technical manual in English.

· Excellent verbal and written communication and presentation skills with MS office proficiency.

· Self-sufficient in computer/networking skills necessary to analyse logs, summarize data.

· Able to travel both domestically and internationally on short notice.


Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Afternoon, Morning
    • Tuesday: Afternoon, Morning
    • Wednesday: Afternoon, Morning
    • Thursday: Afternoon, Morning
    • Friday: Afternoon, Morning
  • 2-3 years of relevant work experience required for this role
  • Work visa can be provided for this role
  • Expected start date for role: 01 May 2024
  • Expected salary: $4,500 - $5,500 per month


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