Ecommerce Operations

Dashi Pte Ltd is an e-Commerce company that builds lifestyle brands. Through our e-commerce first approach, we envision to build on the brands of choice for businesses and consumers across South-East Asia. We conceptualise, build, and operationalise brands to serves a global audience. Do you have good experience in eCommerce and have a huge want to build lasting brands with us? We love to hear from you.Industry products we operate:Flowers, Gifts, Plants, Home DecorCustomer Service ExecutiveWe are looking for an individual to help manage on e-retail experience on our webstore. From providing top class customer service to our valued customers, to handling the end-to-end fulfilment of the orders.You will be working to be the key personnel to interface with our customers through our online stores-Meticulous-Service orientated-Ability to multi task-Strong command of languagesJob Scope1. Customer Experience - Handle Customer Enquiries via Phone and Chat (Provide great customer service, follow up, and recommendations) - Reach out to customers to assist them in their purchase journey with us - Handle reviews and feedback from customers - Work with product team to provide feedback - Reach out to customers to get feedback, and provide action plans to improve2. Operations - Process daily orders and manage logistics - Manage eStore across Multi-Channels - e-Merchandise of Products on eCommerce channels - Overall eStore Store Management3. eStore Curation (Merchandising) - Onboarding quality curation within our store with partners - Work with top in class curators to provide new curation towards customersBenefits- Hold a key responsibility within a small and fast growing team- Foster intra-preneurship within our organisation
Summary of role requirements:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
  • Saturday: Morning, Afternoon
  • Sunday: Morning, Afternoon
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $1,800 - $2,400 per month

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