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Patient Service Executive

3 months ago

Singapore NORTHEAST HEALTH INTERNATIONAL PTE. LTD. Full time

Job Title: Patient Service Executive / Network Clinic Coordinator (5 days / Office Hours)

Responsibilities:

  • Support United Primary Care Network (PCN) recruitment, onboarding, and training of GP Partners.
  • Promote GP engagement, attend to their enquiries and support them in Healthier SG (HSG) drive.
  • Work closely with GPs for PCN and HSG enrolment of chronic and well patients
  • Liaise with the service providers or GPs in arranging provision of ancillary services by PCN/HSG
  • Support GPs in better integration and coordination with various social partners and institutions
  • Provide administrative support to GPs on patient referral to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.
  • Support the compliance of GP partners with audit requirements of the PCN program.
  • Establish feedback management from MOH/AIC to GP partners and vice versa.
  • Support the admin team in administering surveys and collating data for analysis and reporting.
  • Share Clinic Performance Management to GP partners.
  • Assist Nurse Counsellors to provide basic counselling to patients on their care plan compliance and lifestyle modification as required.
  • Perform adhoc duties assigned by the Head of PCN.

Job Requirement:

  • GCE GCE O Level/ Diploma Holder/ Degree Holder.
  • Relevant work experience in healthcare would be an added advantage.
  • Ability to work as a team player and independently with minimal supervision.
  • Meticulous and able to keep proper and timely documentation of HSG/PCN records, database and quality-related reports.
  • Competent in MS Office, in particular MS Excel.